Veterinary Front Desk Specialist — Client Care & Scheduling

United Veterinary Care; Pennsylvania; On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Paid time-off including sick, personal

401K with company match

Medical, Vision and Dental Insurance

Short-Term Disability

Long-Term Disability

Employee Assistance Program (Headspace

Fertility and Family Building Support

Digital Therapy Program

Referral Bonus Program

DailyPay on Demand

Employee Discounts for Pet Care

Job summary

New Hope Veterinary Hospital in New Hope, PA seeks a full-time Client Service Representative (CSR) to be the welcoming face of the practice. The CSR bridges clients and the veterinary team, managing front desk tasks with empathy and efficiency.

As a CSR, you will handle scheduling, estimates, invoicing, and patient check-ins while maintaining a clean lobby. Experience in a veterinary environment and strong communication are highly valued.

Qualifications

• Minimum 1 year of experience in a veterinary setting, preferred.
• Customer service experience (high volume or call center), preferred
• General computer skills and ability to learn multiple programs
• Proficiency in front desk equipment (fax machine, credit card machine, copy machine)
• Must possess excellent communication skills and the ability to problem-solve
• Ability to handle stressful situations and prioritize tasks effectively
• Weeek teamwork and patience with positive attitude
• Must be able to work seated for the majority of the day

Responsibilities

• Deliver exceptional customer service to pet owners in a polite and timely manner, both in person and over the phone
• Schedule and confirm appointments, record keeping and organization, provide estimates and invoices for payment
• Respond with compassion and empathy in stressful and emotional situations
• Maintain a clean, stocked and orderly lobby and front office area
• Educate clients on wellness plans, pet insurance, food and products sold in waiting room
• Perform opening and closing procedures, end-of-day reports and deposits
• Data entry: records, client questionnaires, referral information, etc.
• Ensure that referral letters and lab results go to the corresponding veterinarians
• Admit patient: ensure that patient is weighed and all information is current

Skills

Customer service

Front desk operations

Communication skills

Multitasking

Team player

Job description

New Hope Veterinary Hospital in New Hope, PA seeks a full-time Client Service Representative (CSR) to be the welcoming face of the practice. The CSR bridges clients and the veterinary team, managing front desk tasks with empathy and efficiency.

As a CSR, you will handle scheduling, estimates, invoicing, and patient check-ins while maintaining a clean lobby. Experience in a veterinary environment and strong communication are highly valued.