Mobile Vet Front Desk Specialist | Client Care Pro

United Veterinary Care; Mount Laurel Township (NJ); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

EAP (Headspace)

401(k) with company match

Medical, dental, vision insurance

Long-term disability

Employee discounts for Pet Care

Paid time off

Referral bonuses

DailyPay on Demand

Job summary

HousePaws Mobile Veterinary Service Mt Laurel, NJ seeks a Client Service Representative (CSR) to manage front desk operations, greet clients, schedule appointments, and process payments. You will serve as the first point of contact for clients and patients, ensuring a calm, welcoming atmosphere in a fast-paced veterinary setting.

The CSR role emphasizes empathy, clear communication with pet owners and the veterinary team, and accurate record-keeping.

Qualifications

• 1-3 years' experience in veterinary practice (or human medical practice) preferred.
• Computer experience (email usage, word/excel) and proficiency required in front desk equipment (such as, fax machine, credit card machine, copy machine, and postage meter)
• Must possess basic math skills to determine proper deposits, make change, and process payments utilizing credit card and check terminal
• There must be a general understanding of veterinary terminology, situational understanding and being able to successfully communicate these situations with clients and veterinary team.
• Able to phone and waiting room triage to determine the difference between an emergency and a routine office visit
• Excellent communication skills with clients and team members
• Proficient time management, ability to problem solve, learn, and handle multiple tasks
• Enthusiastic team player with a patient, and positive professional attitude.
• Must be able to work seated for a majority of day

Responsibilities

• Deliver exceptional customer service to pet owners in a polite and timely manner, both in person and over the phone
• Schedule and confirm appointments, record keeping and organization, provide estimates and invoices for payment
• Respond with compassion and empathy in stressful and emotional situations
• Maintain a clean, stocked and orderly lobby and front office area
• Educate clients on wellness plans, food and products sold in waiting room
• Perform opening and closing procedures, end of day reports and deposits
• Data Entry: records, client questionnaires, referral information,ect
• Distribute mail
• Ensure that referral letters and lab results go to the corresponding veterinarians
• Admit patients: ensuring that the patient isweighedand all information is current

Skills

Customer service

Multitasking

Empathy

Communication

Team player

Education

High school diploma or equivalent

Tools

Fax machine

Credit card terminal

Copy machine

Postage meter

Job description

HousePaws Mobile Veterinary Service Mt Laurel, NJ seeks a Client Service Representative (CSR) to manage front desk operations, greet clients, schedule appointments, and process payments. You will serve as the first point of contact for clients and patients, ensuring a calm, welcoming atmosphere in a fast-paced veterinary setting.

The CSR role emphasizes empathy, clear communication with pet owners and the veterinary team, and accurate record-keeping.