Full-Time Veterinary Front Desk CSR — Customer Care Pro

Community Veterinary Partners; Fairoaks (PA); Vor Ort; USD 22.000 - 26.000; Vollzeit

Benefits dieser Stelle

Paid Time Off

Health and Welfare Plan

Medical, Vision, and Dental Insurance

Paid Holidays

401(k)

Pet care discount

Monthly bonus potential

Supportive team culture

Work-life balance

Zusammenfassung

Horsham Veterinary Hospital is seeking a Full Time Customer Service Representative to join our front desk team. You will warmly greet clients, manage multi-line phone systems, schedule appointments across multiple doctors, and ensure smooth patient check-in/out processes.

Applicants should be friendly, dependable, and capable of multitasking in a busy veterinary environment. Prior customer service is preferred; veterinary experience is a plus, but not required—training is provided.

Qualifikationen

• Previous customer service experience preferred.
• Veterinary or medical office experience is a plus, but not required—training available.
• Friendly, outgoing, and professional.
• Excellent written and verbal communication with strong grammar.

Aufgaben

• Greet clients and their pets with warmth and professionalism.
• Answer a multi-line phone system and provide exceptional customer service.
• Schedule appointments across multiple doctors and services.
• Check patients in and out efficiently.
• Process invoices and payments accurately.
• Create and send client communications with strong attention to grammar and detail.
• Make follow-up calls, appointment reminders, and client outreach.
• Navigate multiple software platforms with confidence.
• Collaborate with veterinarians, technicians, and support staff to keep the hospital running smoothly.
• Help maintain an organized, positive front desk.

Kenntnisse

Friendly and outgoing

Positive and dependable

Multitasking in a busy environment

Tech-savvy; learns multiple software

Excellent communicator

Detail-oriented and organized

Calm under pressure

Client-service mindset

Jobbeschreibung

Horsham Veterinary Hospital is seeking a Full Time Customer Service Representative to join our front desk team. You will warmly greet clients, manage multi-line phone systems, schedule appointments across multiple doctors, and ensure smooth patient check-in/out processes.

Applicants should be friendly, dependable, and capable of multitasking in a busy veterinary environment. Prior customer service is preferred; veterinary experience is a plus, but not required—training is provided.