Client Service Representative

United Veterinary Care; Pennsylvania; On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Paid time-off including sick, personal

401K with company match

Medical, Vision and Dental Insurance

Short-Term Disability

Long-Term Disability

Employee Assistance Program (Headspace

Fertility and Family Building Support

Digital Therapy Program

Referral Bonus Program

DailyPay on Demand

Employee Discounts for Pet Care

Job summary

New Hope Veterinary Hospital in New Hope, PA seeks a full-time Client Service Representative (CSR) to be the welcoming face of the practice. The CSR bridges clients and the veterinary team, managing front desk tasks with empathy and efficiency.

As a CSR, you will handle scheduling, estimates, invoicing, and patient check-ins while maintaining a clean lobby. Experience in a veterinary environment and strong communication are highly valued.

Qualifications

• Minimum 1 year of experience in a veterinary setting, preferred.
• Customer service experience (high volume or call center), preferred
• General computer skills and ability to learn multiple programs
• Proficiency in front desk equipment (fax machine, credit card machine, copy machine)
• Must possess excellent communication skills and the ability to problem-solve
• Ability to handle stressful situations and prioritize tasks effectively
• Weeek teamwork and patience with positive attitude
• Must be able to work seated for the majority of the day

Responsibilities

• Deliver exceptional customer service to pet owners in a polite and timely manner, both in person and over the phone
• Schedule and confirm appointments, record keeping and organization, provide estimates and invoices for payment
• Respond with compassion and empathy in stressful and emotional situations
• Maintain a clean, stocked and orderly lobby and front office area
• Educate clients on wellness plans, pet insurance, food and products sold in waiting room
• Perform opening and closing procedures, end-of-day reports and deposits
• Data entry: records, client questionnaires, referral information, etc.
• Ensure that referral letters and lab results go to the corresponding veterinarians
• Admit patient: ensure that patient is weighed and all information is current

Skills

Customer service

Front desk operations

Communication skills

Multitasking

Team player

Job description

Client Service Representative – Veterinary Receptionist

New Hope Veterinary Hospital is seeking a full-time Client Service Representative (CSR) to join our team in New Hope, PA.

CSRs are valuable members of our veterinary team, and we treat them as such. As a CSR, you will be the client’s first and last impression of our hospital. It’s important that all clients feel welcome, safe, and comfortable, which is why it takes a special person who can engage with both humans and animals alike with compassion, patience and understanding. The primary responsibility of a CSR is to be efficient in front desk operations while effectively bridging communication between pet owners and our veterinary team.

About Us:

New Hope Veterinary Hospital has proudly cared for pets in New Hope and surrounding areas since 1969. With decades of trusted service, we’ve built a strong reputation for delivering compassionate, high-quality veterinary care.

Our dedicated team is passionate about providing the very best in preventative medicine, surgery, dentistry, and overall wellness care, ensuring every patient enjoys a long, healthy, and happy life. We take pride in fostering a supportive, collaborative environment where veterinarians and staff work together to deliver outstanding care while building lasting relationships with both pets and their families.

If you’re looking to join a practice with deep community roots, a loyal client base, and a strong commitment to both pets and people, New Hope Veterinary Hospital offers an exciting opportunity to grow your career while making a meaningful impact.

Essential Functions and Responsibilities:

• Deliver exceptional customer service to pet owners in a polite and timely manner, both in person and over the phone
• Schedule and confirm appointments, record keeping and organization, provide estimates and invoices for payment
• Respond with compassion and empathy in stressful and emotional situations
• Maintain a clean, stocked and orderly lobby and front office area
• Educate clients on wellness plans, pet insurance, food and products sold in waiting room
• Perform opening and closing procedures, end-of-day reports and deposits
• Data entry: records, client questionnaires, referral information, etc.
• Ensure that referral letters and lab results go to the corresponding veterinarians
• Admit patient: ensure that patient is weighed and all information is current

Skills and Qualifications:

• Minimum 1 year of experience in a veterinary setting, preferred
• Customer service experience (high volume or call center), preferred
• General computer skills and ability to learn multiple programs
• Proficiency in front desk equipment (fax machine, credit card machine, copy machine)
• Must possess excellent communication skills and the ability to problem-solve
• Ability to handle stressful situations and prioritize tasks effectively
• Team player, have patience and maintain a positive attitude
• Must be able to work seated for the majority of the day

Benefits and Perks:

• Paid time-off inclusive of sick, personal and vacation
• 401K with company match
• Medical, Vision and Dental Insurance Plans with multiple options
• Employer-paid Short-Term Disability and Life Insurance
• Long-Term Disability option
• Company-sponsored Employee Assistance Program (Headspace)
• Progyny-Fertility and Family Building Support
• Sword Digital Musculoskeletal & Physical Therapy Program
• Referral Bonus Program
• DailyPay on Demand
• Employee Discounts for Pet Care

We are a proud United Veterinary Care Partner hospital. United Veterinary Care supports the unique culture and individuality of each partner hospital while empowering the hospital teams in their care for patients. One of our goals is to support our community of hospitals in creating sustainable, fulfilling careers in a profession we love.

United Veterinary Care provides equal employment opportunities to all employees and applicants for employment in all job classifications without regard to race, color, religion, age, mental disability, physical disability, medical condition, gender, sexual orientation, genetic information, ancestry, marital status, national origin, veteran status, and other classifications protected by applicable state and local non-discrimination laws.