Veterinary Front Desk Specialist — Client Care & Growth

United Veterinary Care; North Port (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Short-term disability

Life Insurance

401K with company match

Medical insurance

Flexible spending account

Dental Insurance

Vision Insurance

Paid time off

Referral bonus

DailyPay on Demand

Team member discounts

Job summary

North Port Animal Hospital in North Port, FL is seeking a Client Service Representative to be the friendly first impression for clients and their pets. You will manage front desk tasks, schedule appointments, process payments, and coordinate communication between clients and the veterinary team.

Ideal candidates have strong customer service, basic math skills, and the ability to stay calm in stressful situations.

Qualifications

• One year of experience in veterinary or human medical practice preferred.
• Minimum two years’ customer service experience required.
• Must possess basic math skills to handle deposits, payments, and records.

Responsibilities

• Deliver exceptional customer service to pet owners in person and over the phone.
• Schedule appointments, record keeping, estimates and invoices for payment.
• Respond with compassion in stressful situations and maintain a welcoming lobby.
• Educate clients on wellness plans and products sold in the waiting area.
• Perform opening and closing procedures, end-of-day reports and deposits.
• Data entry: records, client questionnaires, referrals, etc.
• Distribute mail and ensure referrals and lab results reach the veterinarians.
• Admit patients, weighing and updating information as needed.
• Opportunities to learn Veterinary Assistant skills if desired.

Skills

Customer service

Communication skills

Math skills

Team player

Client education

Multitasking

Job description

North Port Animal Hospital in North Port, FL is seeking a Client Service Representative to be the friendly first impression for clients and their pets. You will manage front desk tasks, schedule appointments, process payments, and coordinate communication between clients and the veterinary team.

Ideal candidates have strong customer service, basic math skills, and the ability to stay calm in stressful situations.