Client Services Representative

National Veterinary Associates; Fayetteville (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

National Veterinary Associates is seeking a compassionate Veterinary Receptionist to join our Fayetteville team. As the first and last face our clients see, you will manage front-desk operations, coordinate patient care schedules, and provide exceptional customer service to pet owners.

In a fast-paced clinic, the receptionist supports client relations, schedules wellness exams and surgeries, handles payments, updates medical records, and assists in emergency triage while maintaining empathy and

Qualifications

• Minimum 1 year of veterinary front desk experience preferred but not required.
• Outstanding verbal communication, conflict-resolution abilities, and organizational skills.
• Ability to stand for long periods and remain calm around animal noises, unpleasant odors, waste, or potential bites/scratches.

Responsibilities

• Greet clients and manage front-desk operations.
• Coordinate appointment calendars for wellness exams, surgeries, and urgent care.
• Manage a multi-line phone system and triage emergency inquiries.
• Update digital patient records with accurate medical history.
• Process payments and balance daily cash drawer.
• Provide empathetic support to owners during stressful times.

Skills

Verbal communication

Conflict resolution

Organizational skills

Job description

We are seeking a compassionate, high-energy Veterinary Receptionist to join our growing team. As the first and last face our clients see, you will manage front-desk operations, coordinate patient care schedules, and provide exceptional customer support to pet owners. The ideal candidate thrives in a fast-paced environment, possesses strong multi-tasking skills, and has a genuine love for animals.

Core Responsibilities

• Client Relations: Greet clients warmly, check patients in/out, and manage the waiting area flow.
• Communications: Manage a multi-line phone system, monitor emails, and triage incoming emergency inquiries.
• Scheduling: Coordinate appointment calendars for wellness exams, surgeries, and urgent care.
• Financial Processing: Review cost estimates, process payments, and balance the daily cash drawer.
• Medical Records: Update digital patient files and input correct medical history data.
• Compassionate Support: Provide empathetic guidance to owners during high-stress situations or emotional end-of-life choices.

Job Requirements

Experience:

• Minimum 1 year of veterinary front desk experience preferred but not required
• Outstanding verbal communication, conflict-resolution abilities, and organizational skills.
• Ability to stand for long periods and remain calm around animal noises, unpleasant odors, waste, or potential bites/scratches