Client Service Representative

United Veterinary Care; North Port (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Short-term disability

Life Insurance

401K with company match

Medical insurance

Flexible spending account

Dental Insurance

Vision Insurance

Paid time off

Referral bonus

DailyPay on Demand

Team member discounts

Job summary

North Port Animal Hospital in North Port, FL is seeking a Client Service Representative to be the friendly first impression for clients and their pets. You will manage front desk tasks, schedule appointments, process payments, and coordinate communication between clients and the veterinary team.

Ideal candidates have strong customer service, basic math skills, and the ability to stay calm in stressful situations.

Qualifications

• One year of experience in veterinary or human medical practice preferred.
• Minimum two years’ customer service experience required.
• Must possess basic math skills to handle deposits, payments, and records.

Responsibilities

• Deliver exceptional customer service to pet owners in person and over the phone.
• Schedule appointments, record keeping, estimates and invoices for payment.
• Respond with compassion in stressful situations and maintain a welcoming lobby.
• Educate clients on wellness plans and products sold in the waiting area.
• Perform opening and closing procedures, end-of-day reports and deposits.
• Data entry: records, client questionnaires, referrals, etc.
• Distribute mail and ensure referrals and lab results reach the veterinarians.
• Admit patients, weighing and updating information as needed.
• Opportunities to learn Veterinary Assistant skills if desired.

Skills

Customer service

Communication skills

Math skills

Team player

Client education

Multitasking

Job description

Position at North Port Animal Hospital

North Port Animal Hospital is seeking a Client Service Representative (CSR) to join our amazing two‑doctor animal practice in North Port, FL. Can you picture yourself working in paradise and imagine feeling excited to come to work each day working alongside a team of genuinely good people who are dedicated to helping you succeed, be happy and grow both personally and professionally? What makes us different from other hospitals in the area is that we provide our team with a work environment that allows them to be their best. This, in turn, enables us to dedicate the best experience to our clients and care for their pets, which is at the heart of our thriving practice.

Being a Client Service Representative (CSR) in a veterinary office takes a special kind of person who can deal with both humans and animals alike. As a CSR, your primary responsibility is to be efficient in all front desk operations. A CSR is the client’s first and last impression when visiting us, and it is important that all clients feel welcome, safe and comfortable. CSRs are invaluable members of our hospital team, and we treat them that way. Come thrive in an environment that encourages learning and continued growth within the profession and becomes the bridge between pet owners and patient care.

Essential Functions and Responsibilities

• Deliver exceptional customer service to pet owners in a polite and timely manner, both in person and over the phone
• Schedule and confirm appointments, record keeping and organization, provide estimates and invoices for payment
• Respond with compassion and empathy in stressful and emotional situations
• Maintain a clean, stocked and orderly lobby and front office area
• Educate clients on wellness plans, food and products sold in the waiting room
• Perform opening and closing procedures, end‑of‑day reports and deposits
• Data entry: records, client questionnaires, referral information, etc.
• Distribute mail
• Ensure that referral letters and lab results go to the corresponding veterinarians
• Admit patients: ensuring that the patient is weighed, and all information is current
• Opportunities to learn Veterinary Assistant skills if desired

Skills and Qualifications

• One year of experience in veterinary practice (or human medical practice) preferred
• Minimum two years’ customer service experience required (retail, food and beverage, etc.)
• Must possess basic math skills to determine proper deposits, make changes, and process payments utilizing credit card and check terminal
• Preferred general understanding of veterinary terminology, situational understanding and ability to communicate these situations with clients and the veterinary team
• Excellent communication skills with clients and team members
• Proficient time‑management, ability to solve problems, learn, and handle multiple tasks
• Enthusiastic team player with a patient, and positive professional attitude

Benefits and Perks

• Short‑term disability paid for by employer
• Complimentary Life Insurance $25,000; with options to purchase additional voluntary benefits for self or family
• Company‑sponsored Employee Assistance Program (Headspace)
• 401K with 100% company match up to 3% and 50% company match up to 5%, eligible after 6 months of employment
• Medical insurance plans with multiple options
• Flexible spending account or health savings account options
• United Healthcare Dental Insurance; includes a 100% paid premium option for team members
• United Healthcare Vision Insurance options
• Long‑term disability option
• Team member discounts for pet care
• Paid time off inclusive of sick, personal, and vacation
• Referral bonus program
• DailyPay on Demand

North Port is known for being a high‑quality place to live for both professionals and families, it offers residents a sparse suburban feel and a great atmosphere and community. North Port is the only city in the state with an entire state forest inside its city limits, the Myakka State Forest. The city boasts several miles of horse trails, mountain bike trails, natural hiking paths, and bird watching opportunities.

We are a proud United Veterinary Care Partner hospital. United Veterinary Care supports the unique culture and individuality of each partner hospital while empowering the hospital teams in their care for patients. One of our goals is to support our community of hospitals in creating sustainable, fulfilling careers in a profession we love.

United Veterinary Care provides equal employment opportunities to all employees and applicants for employment in all job classifications without regard to race, color, religion, age, mental disability, physical disability, medical condition, gender, sexual orientation, genetic information, ancestry, marital status, national origin, veteran status, and other classifications protected by applicable state and local non‑discrimination laws.