Client Services Representative

NVA General Practice; Fayetteville (NC); On-site; USD 29,000 - 42,000; Full time

Job summary

NVA General Practice is seeking a compassionate Veterinary Receptionist to join our front desk team in Fayetteville, NC. You will greet clients, manage scheduling, handle payments, and maintain accurate medical records while delivering exceptional customer service.

The role requires strong multitasking, calmness under pressure, and a genuine love for animals, with a focus on friendly, efficient client interactions in a busy clinic environment.

Qualifications

• Experience in veterinary front desk or medical reception preferred
• Excellent verbal communication and conflict-resolution abilities
• Able to stay calm and organized in a fast-paced environment

Responsibilities

• Greet clients and manage check-in/out; direct waiting area flow
• Answer multi-line phone system; triage emergency inquiries
• Schedule wellness exams, surgeries, and urgent care visits
• Review estimates, process payments, balance cash drawer
• Update digital patient files and medical histories
• Provide empathetic support to owners during stressful situations

Skills

Customer service

Multi-tasking

Verbal communication

Conflict resolution

Organizational skills

Education

High school diploma

Job description

We are seeking a compassionate, high-energy Veterinary Receptionist to join our growing team. As the first and last face our clients see, you will manage front-desk operations, coordinate patient care schedules, and provide exceptional customer support to pet owners. The ideal candidate thrives in a fast-paced environment, possesses strong multi-tasking skills, and has a genuine love for animals.

Core Responsibilities

• Client Relations: Greet clients warmly, check patients in/out, and manage the waiting area flow.
• Communications: Manage a multi-line phone system, monitor emails, and triage incoming emergency inquiries.
• Scheduling: Coordinate appointment calendars for wellness exams, surgeries, and urgent care.
• Financial Processing: Review cost estimates, process payments, and balance the daily cash drawer.
• Medical Records: Update digital patient files and input correct medical history data.
• Compassionate Support: Provide empathetic guidance to owners during high-stress situations or emotional end-of-life choices.

Job Requirements

Experience

• Minimum 1 year of veterinary front desk experience preferred but not required
• Outstanding verbal communication, conflict-resolution abilities, and organizational skills.
• Ability to stand for long periods and remain calm around animal noises, unpleasant odors, waste, or potential bites/scratches
• High school diploma or equivalent.