Client Experience Specialist (Veterinary Front Desk)

VCA Animal Hospitals; Sarasota (FL); On-site; USD 21,000 - 25,000; Full time

Job summary

VCA Animal Hospitals in Sarasota, FL is seeking an experienced Client Service Representative to join our team. As the face of the practice, you will greet clients and their pets, answer calls, schedule appointments, and guide customers through services and payments.

The ideal candidate is personable, professional, and comfortable navigating multiple applications. We offer a comprehensive benefits package and the opportunity to contribute to preventive care for companion animals.

Responsibilities

• Greeting visitors, answering multi-line telephones, guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments, surgeries, grooming and boarding.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care.
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance and ensuring that facility is neat and clean at all times.

Skills

Customer service

Phone handling

Scheduling appointments

Job description

VCA Animal Hospitals in Sarasota, FL is seeking an experienced Client Service Representative to join our team. As the face of the practice, you will greet clients and their pets, answer calls, schedule appointments, and guide customers through services and payments.

The ideal candidate is personable, professional, and comfortable navigating multiple applications. We offer a comprehensive benefits package and the opportunity to contribute to preventive care for companion animals.