Veterinary Front Desk Specialist — Calm, Compassionate Care

Veterinary Practice Partners; Creve Coeur (MO); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Paid time off

401(k) plan for full-time employees

Employee pet discount

Job summary

Fox Creek Veterinary Hospital at Creve Coeur is seeking a skilled Veterinary Receptionist to be the primary contact for clients and their pets. The role balances administrative precision with warmth in a clinical setting.

We value experience managing high-volume front desk operations, a calm presence under pressure, and delivering top-tier customer service. Full-time with rotating weekends and evenings. Compensation and benefits reflect experience.

Qualifications

• Minimum 1 year of experience as a veterinary receptionist.
• Experience with veterinary practice management software is preferred.
• Knowledge of veterinary medical terminology and vaccination protocols.

Responsibilities

• Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software.
• Answer and manage a multi-line phone system, respond to inquiries regarding appointment scheduling, prescription refills, vaccination records, and general hospital information.
• Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments.
• Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions.
• Maintain accurate electronic medical records (EMR) and ensure timely data entry in the practice management system (PIMS).
• Coordinate with veterinarians, technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow.
• Maintain cleanliness and organization of the reception area and waiting room to ensure a positive client experience.

Skills

Customer service

Multiline phone management

Verbal & written communication

Handling sensitive situations

Team collaboration

Animal handling comfort

Tools

Cornerstone

Avimark

ImproMed

eVetPractice

ezyVet

Job description

Fox Creek Veterinary Hospital at Creve Coeur is seeking a skilled Veterinary Receptionist to be the primary contact for clients and their pets. The role balances administrative precision with warmth in a clinical setting.

We value experience managing high-volume front desk operations, a calm presence under pressure, and delivering top-tier customer service. Full-time with rotating weekends and evenings. Compensation and benefits reflect experience.