Veterinary Front Desk Pro - Calm, Compassionate Care

Veterinary Practice Partners; Cottleville (MO); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Employee pet discount

Comprehensive benefits package

Job summary

Cottleville Animal Hospital is seeking a dedicated veterinary receptionist to join our team. This role welcomes both full-time and part-time candidates with strong customer service experience from medical, dental, urgent care, or hospitality backgrounds.

No veterinary knowledge required; comprehensive onboarding will be provided. You will greet clients, manage phones, schedule appointments, process payments, and support a compassionate team in a fast-paced animal care setting.

Qualifications

• Minimum 1 year of experience in a front desk, receptionist, or customer service role in medical, dental, urgent care, veterinary, or high-volume service environment.
• Proven customer service skills with strong verbal and written communication, including active listening and conflict resolution.
• Experience with appointment scheduling, multi-line phone systems, data entry, and payment processing or POS.
• Strong organizational skills and attention to detail; ability to multitask effectively in a fast-paced environment.
• Proficient in Microsoft Office; comfortable learning new software and workflows.
• Reliable, punctual, and professional; ability to work independently and as part of a team.
• Genuine affinity for animals and comfort working in a clinical setting.

Responsibilities

• Greet and check in clients and patients at the front desk, collect intake information, and confirm appointment details in a professional and welcoming manner
• Answer and manage a multi-line telephone system, directing calls and responding to inquiries regarding scheduling, services, and general information
• Perform client check-out, including payment processing, posting charges, and scheduling future appointments
• Provide composed and compassionate customer service to clients experiencing anxiety, distress, or difficult news regarding their pet's health
• Perform accurate data entry and maintain organized records in the practice management system following onboarding and training
• Communicate effectively with clinical staff to relay messages, flag urgent situations, and support efficient daily operations
• Maintain a clean, organized, and welcoming reception and waiting area

Tools

Cornerstone

Avimark

ImproMed

eVetPractice

orezyVet

Job description

Cottleville Animal Hospital is seeking a dedicated veterinary receptionist to join our team. This role welcomes both full-time and part-time candidates with strong customer service experience from medical, dental, urgent care, or hospitality backgrounds.

No veterinary knowledge required; comprehensive onboarding will be provided. You will greet clients, manage phones, schedule appointments, process payments, and support a compassionate team in a fast-paced animal care setting.