Veterinary Receptionist

Veterinary Practice Partners; Kirkwood (MO); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

401(k) plan

Employee pet discount

Job summary

Fox Creek Veterinary Hospital in Kirkwood, MO seeks a full-time Veterinary Receptionist to be the primary contact for clients and their pets. You will balance administrative precision with warmth across a broad range of interactions, including emotionally sensitive moments.

The role requires at least 1 year at a veterinary front desk, familiarity with Cornerstone, and a strong foundation in veterinary terminology, scheduling, and payments. A team-based, compassionate environment awaits.

Qualifications

• 1 year of experience as a veterinary receptionist or similar front desk role.
• Experience with veterinary practice management software; Cornerstone preferred.
• Knowledge of veterinary terminology and vaccination protocols.
• Proficiency in scheduling, phone management, records handling and payments.
• Proven customer-service skills with high-volume client relations.
• Strong verbal and written communication and active listening.
• Comfort handling animals of varying sizes and temperaments.

Responsibilities

• Greet and check in clients and patients, verify and update medical records, confirm appointment details.
• Answer and manage a multi-line telephone system, assist with scheduling and requests.
• Process payments, post charges, explain invoices, and schedule follow-ups.
• Communicate medical information compassionately, including in euthanasia discussions.
• Maintain EMR and data entry in the PIMS system.
• Coordinate with veterinarians, techs, and staff to relay messages and manage patient flow.
• Maintain reception area and waiting room cleanliness and organization.

Skills

Front desk operations

Customer service

Multiline phone management

Medical records management

Effective communication

Empathy in sensitive situations

Tools

Cornerstone

Job description

Fox Creek Veterinary Hospital at Kirkwood is seeking a skilled and compassionate full time Veterinary Receptionist to serve as the primary point of contact for our clients and their pets. This position plays an integral role in the overall client experience, requiring a professional who can balance administrative precision with genuine warmth across a wide range of interactions — including those of a sensitive or emotionally complex nature.

Qualified candidates will bring demonstrated experience managing high-volume front desk operations, a calm and composed presence under pressure, and a commitment to delivering consistent, high-quality customer service in a clinical setting.

What to Expect

As you join our mission, expect to be supported in your work and home life with:

• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full-time employees
• Employee pet discount because we know your pets are family, too

Salary: $18 - $20 per hour, determined by the candidate's skills, experience, and qualifications.

Schedule: This is a full-time position with scheduled shifts Monday through Sunday between 7:00 AM and 8:00 PM. The schedule includes rotating evening, weekend, and holiday shifts.

Responsibilities

• Greetand check in clients and patients, verify and update medical records, and confirm appointment details using practice management software
• Answer and manage a multi-line telephone system, responding to inquiries regarding appointment scheduling, prescription refill requests, vaccination records, and general hospital information
• Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments
• Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions
• Maintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary practice information management system (PIMS)
• Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow
• Maintain cleanliness and organization of the reception area and waiting room to ensure a positive client experience

Qualifications

• Minimum 1 year of experience as a veterinary receptionist is required
• Experience with veterinary practice management software; Cornerstone is preferred
• Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures
• Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing
• Proven customer service skills; ability to manage high-volume client relations with composure and accuracy
• Strong verbal and written communication skills, including active listening and conflict resolution
• Comfortable handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients

About Fox Creek Veterinary Hospital in Kirkwood, MO

At Fox Creek Veterinary Hospital - Kirkwood, our doctors, technicians, and staff are eager to assist with all of your pet and horse care needs. We offer high standards of progressive medicine, advanced surgery, and compassionate care, with appointments available both at our welcoming hospital facility and at your house or farm.