Compassionate Veterinary Receptionist — Front Desk Pro

Fox Creek Veterinary Hospital; Kirkwood (MO); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off and 401(k) plan

Employee pet discount

Job summary

Fox Creek Veterinary Hospital in Kirkwood, MO seeks a full-time Veterinary Receptionist to be the primary contact for clients and their pets, balancing administrative precision with warmth across a wide range of interactions.

Responsibilities include greeting clients, managing a multi-line phone system, updating medical records, processing payments, scheduling follow-ups, and supporting staff; the job requires experience with Cornerstone and veterinary terminology.

Qualifications

• Minimum 1 year of experience as a veterinary receptionist.
• Experience with veterinary practice management software; Cornerstone preferred.
• Knowledge of veterinary terminology, vaccination protocols, and basic diagnostic procedures.
• Proficiency in scheduling, multi-line phone management, medical records management, and payment processing.

Responsibilities

• Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software.
• Answer and manage a multi-line telephone system, respond to inquiries regarding appointment scheduling, prescription refills, vaccination records, and general hospital information.
• Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments.
• Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions.
• Maintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary practice information management system (PIMS).
• Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow.
• Maintain cleanliness and organization of the reception area and waiting room to ensure a positive client experience.

Skills

Customer service

Communication

Calm under pressure

Tools

Cornerstone

Job description

Fox Creek Veterinary Hospital in Kirkwood, MO seeks a full-time Veterinary Receptionist to be the primary contact for clients and their pets, balancing administrative precision with warmth across a wide range of interactions.

Responsibilities include greeting clients, managing a multi-line phone system, updating medical records, processing payments, scheduling follow-ups, and supporting staff; the job requires experience with Cornerstone and veterinary terminology.