Veterinary Receptionist

Caring Hands Animal Hospital - Centreville; Kirkwood (MO); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Paid time off + 401(k)

Professional development opportunities

Pet discount for employees

Job summary

Fox Creek Veterinary Hospital in Kirkwood, MO is seeking a skilled, compassionate full-time Veterinary Receptionist to be the primary contact for clients and their pets.

The ideal candidate has at least 1 year of veterinary receptionist experience, and familiarity with practice management software; you will handle scheduling, payments, and patient check-in/out with professionalism and warmth.

This on-site role includes benefits, rotating shifts, and a supportive team environment.

Qualifications

• Minimum 1 year of experience as a veterinary receptionist.
• Strong customer service and communication skills.
• Experience with front desk operations and EMR/PIMS is ideal.

Responsibilities

• Greet and check in clients and patients, update records, and verify appointment details.
• Manage multi-line telephone system and inquiries (scheduling, refills, vaccination records).
• Process payments, post charges, and schedule follow-ups.
• Communicate medical information compassionately, including end-of-life discussions.
• Maintain EMR and data entry in PIMS.
• Coordinate with team to ensure efficient patient flow.
• Keep reception area clean and organized.

Skills

Customer service

Communication

Active listening

Conflict resolution

Composure under pressure

Front desk operations

Animal handling (reception)

Tools

Cornerstone

Job description

Fox Creek Veterinary Hospital at Kirkwood is seeking a skilled and compassionate full time Veterinary Receptionist to serve as the primary point of contact for our clients and their pets. This position plays an integral role in the overall client experience, requiring a professional who can balance administrative precision with genuine warmth across a wide range of interactions — including those of a sensitive or emotionally complex nature.

Qualified candidates will bring demonstrated experience managing high-volume front desk operations, a calm and composed presence under pressure, and a commitment to delivering consistent, high-quality customer service in a clinical setting.

What to Expect

As you join our mission, expect to be supported in your work and home life with:

• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full-time employees
• Professional development opportunities
• Employee pet discount because we know your pets are family, too

Salary

$18 - $20 per hour, determined by the candidate’s skills, experience, and qualifications.

Schedule

This is a full-time position with scheduled shifts Monday through Sunday between 7:00 AM and 8:00 PM. The schedule includes rotating evening, weekend, and holiday shifts.

Responsibilities

• Greetand check in clients and patients, verify and update medical records, and confirm appointment details using practice management software
• Answer and manage a multi-line telephone system, responding to inquiries regarding appointment scheduling, prescription refill requests, vaccination records, and general hospital information
• Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments
• Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions
• Maintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary practice information management system (PIMS)
• Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow
• Maintain cleanliness and organization of the reception area and waiting room to ensure a positive client experience

Qualifications

• Minimum 1 year of experience as a veterinary receptionist is required
• Experience with veterinary practice management software; Cornerstone is preferred
• Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures
• Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing
• Proven customer service skills; ability to manage high-volume client relations with composure and accuracy
• Strong verbal and written communication skills, including active listening and conflict resolution
• Comfortable handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients

About Fox Creek Veterinary Hospital in Kirkwood, MO

At Fox Creek Veterinary Hospital - Kirkwood, our doctors, technicians, and staff are eager to assist with all of your pet and horse care needs. We offer high standards of progressive medicine, advanced surgery, and compassionate care, with appointments available both at our welcoming hospital facility and at your house or farm.

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