Veterinary Front Desk Concierge

Petco; Blue Diamond (NV); On-site; USD 32,000 - 42,000; Full time

Job summary

Petco is seeking a Hospital Concierge for our Vetco Total Care location to deliver outstanding customer care to clients and patients. You will be the first and last friendly face visitors meet, helping schedule exams, greet pets by name, and keep the front desk running smoothly.

The role emphasizes teamwork, clear communication, compassion, and professional demeanor under pressure. Requirements include a high school diploma, at least 1 year in veterinary or customer-facing work, strong phone and

Qualifications

• High school diploma is a requirement.
• Must have at least 1 year’s previous experience working in veterinary practice or a customer-facing role.
• Must have excellent written and verbal communication skills.
• Must be compassionate and sympathetic and be able to maintain a professional attitude and demeanor during emotional and stressful situations.
• Must have exceptional telephone and computer skills.
• Must be a team player willing to learn new techniques and treatments, offer creative ideas, and accept change.
• Preferred: Previous experience using a Practice Management System

Responsibilities

• Answer the practice phone and route calls.
• Maintain hospital appointment calendar including scheduling from callers or visitors and reviewing online bookings.
• Greet all visitors to the practice; greet clients and patients by name as they arrive and notify technical staff when they arrive.
• Participate in the training of new staff members and disseminate knowledge as required.
• Ensure waiting area is clean and well-stocked with appropriate materials.
• Confirm all appointments by client’s preferred communication method the prior day.
• Provide backup support to technical staff when rooms need to be loaded or patients discharged.

Skills

Communication skills

Customer service

Team player

Compassionate

Computer skills

Education

High school diploma

Vet practice or customer-facing experience

Tools

Practice Management System

Job description

Petco is seeking a Hospital Concierge for our Vetco Total Care location to deliver outstanding customer care to clients and patients. You will be the first and last friendly face visitors meet, helping schedule exams, greet pets by name, and keep the front desk running smoothly.

The role emphasizes teamwork, clear communication, compassion, and professional demeanor under pressure. Requirements include a high school diploma, at least 1 year in veterinary or customer-facing work, strong phone and