Veterinary Front Desk Specialist

Mission Pet Health; Folsom (CA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Discounted veterinary care for your &\

Job summary

Mission Pet Health is seeking a friendly and organized receptionist to join our California-based team. The role focuses on delivering compassionate client service, accurate medical records, and smooth appointment coordination for dogs and cats in a busy, supportive environment.

You will manage phone systems, greet clients, handle transactions, and assist with front-desk operations, all while upholding our values and patient-first approach.

Qualifications

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred.
• A flexible schedule, including some weekends and holidays, is required.

Responsibilities

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

Skills

Customer service passion

Exceptional communication

Strong organizational skills

Collaborative/team-first

Veterinary software experience

Flexible schedule including weekends/H

Tools

Vet software

Job description

Mission Pet Health is seeking a friendly and organized receptionist to join our California-based team. The role focuses on delivering compassionate client service, accurate medical records, and smooth appointment coordination for dogs and cats in a busy, supportive environment.

You will manage phone systems, greet clients, handle transactions, and assist with front-desk operations, all while upholding our values and patient-first approach.