Veterinary Front Desk & Client Care Specialist

Mission Pet Health; Mound (MN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Discounted veterinary care

Online discount platform

Teladoc access

Job summary

Mission Pet Health is seeking a friendly Receptionist to be the director of first impressions, greeting clients and managing a multi‑line phone system while reflecting compassionate care.

You will coordinate care by maintaining accurate medical records, scheduling appointments, and handling financial transactions, ensuring smooth hospital operations and a welcoming environment. The role requires strong communication, organization, and flexibility, including some weekends.

Qualifications

• Passion for delivering excellent customer service and love for animals.
• Exceptional communication skills with the ability to handle stressful situations gracefully.
• Strong organizational skills and ability to multitask in a fast-paced environment.
• Collaborative, team‑first mindset with the ability to work independently or with direction.
• Experience with veterinary software is preferred; flexible schedule including some weekends/holidays is required.

Responsibilities

• Be the Director of First Impressions: manage a multi‑line phone system, greet clients, reflect compassionate care.
• Ensure Seamless Care Coordination: maintain accurate medical records, schedule appointments, handle financial transactions.
• Advocate for Pet Health: educate clients on preventive care and hospital services.
• Embody Compassion and Empathy: be a calming presence for clients and treat each pet with care.

Skills

Customer service

Communication

Organizational skills

Teamwork

Tools

Veterinary software

Job description

Mission Pet Health is seeking a friendly Receptionist to be the director of first impressions, greeting clients and managing a multi‑line phone system while reflecting compassionate care.

You will coordinate care by maintaining accurate medical records, scheduling appointments, and handling financial transactions, ensuring smooth hospital operations and a welcoming environment. The role requires strong communication, organization, and flexibility, including some weekends.