Veterinary Front Desk Receptionist — Full-Time with Benefits

Caring Hands Animal Hospital - Clarendon; Greenville (NY); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

Paid time off and 401(k) plan

Professional development opportunities

Employee pet discount

Job summary

Hartsdale Veterinary Hospital seeks a Veterinary Receptionist to be the first point of contact for clients and their pets. You will handle scheduling, payments, and client communications while contributing to a welcoming clinic environment.

The ideal candidate has customer-service experience, strong organizational skills, and the ability to multitask in a fast-paced setting. Empathy during difficult discussions is valued.

Qualifications

• Previous experience as a veterinary receptionist is preferred.
• Strong organizational and multitasking skills
• Ability to maintain a calm, professional, and positive demeanor
• Comfort discussing sensitive topics (e.g., end-of-life care, financial discussions) with empathy

Responsibilities

• Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
• Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
• Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
• Assist in maintaining cleanliness and organization to ensure a positive client experience.

Skills

Organizational skills

Multitasking

Calm demeanor

Empathy in sensitive discussions

Job description

Hartsdale Veterinary Hospital seeks a Veterinary Receptionist to be the first point of contact for clients and their pets. You will handle scheduling, payments, and client communications while contributing to a welcoming clinic environment.

The ideal candidate has customer-service experience, strong organizational skills, and the ability to multitask in a fast-paced setting. Empathy during difficult discussions is valued.