Pet Care Front Desk Pro (Veterinary Receptionist)

Veterinary Practice Partners; Greenville (NY); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k) plan

Employee pet discount

Job summary

Hartsdale Veterinary Hospital in New York is hiring a full-time Veterinary Receptionist to be the first point of contact for our clients and their pets. You will help set a positive tone, handle appointments, payments, and inquiries in a fast-paced veterinary setting.

The role emphasizes clear communication, compassionate service, and teamwork, with benefits and a pet-friendly environment designed to support you at work and at home.

Qualifications

• Previous experience as a veterinary receptionist is preferred.
• Strong organizational and multitasking skills.
• Ability to maintain a calm, professional, and positive demeanor.
• Comfort discussing sensitive topics with empathy.

Responsibilities

• Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
• Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
• Answer client calls for appointments, hospital inquiries, medication refills, and other requests.
• Make outbound calls for appointment reminders and follow-ups.
• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
• Assist in maintaining cleanliness and organization to ensure a positive client experience.

Skills

Organizational skills

Multitasking

Calm, professional demeanor

Empathy in sensitive discussions

Clear communication

Job description

Hartsdale Veterinary Hospital in New York is hiring a full-time Veterinary Receptionist to be the first point of contact for our clients and their pets. You will help set a positive tone, handle appointments, payments, and inquiries in a fast-paced veterinary setting.

The role emphasizes clear communication, compassionate service, and teamwork, with benefits and a pet-friendly environment designed to support you at work and at home.