Veterinary Receptionist — Kind Front Desk Hero

Hartfield Animal Hospital; Hartfield (VA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k) matching

Tuition support

Referral bonuses

Health insurance

Paid time off

Uniform allowance

Employee pet discounts

Job summary

Hartfield Animal Hospital is seeking a friendly Veterinary Receptionist to be the first and last face clients see. You will keep the lobby organized, assist with scheduling, and coordinate payments and records for a busy practice.

Experience in veterinary reception or customer service is preferred, but we value clear communication, empathy, and a cooperative team attitude above all. Enjoy a supportive environment with opportunities for growth and staff discounts.

Qualifications

• Experience in veterinary reception or customer service preferred.
• Excellent customer service and communication skills.
• Friendly, professional, and compassionate approach to working with clients.
• Strong organizational and multitasking abilities.
• Comfort with computers and learning new software.
• Ability to manage busy lobby with calm demeanor.

Responsibilities

• Welcome clients and their pets and create a positive experience from the moment they arrive
• Answer incoming calls and assist clients with questions, scheduling, and general hospital information
• Schedule and confirm appointments while helping maintain an organized daily flow
• Check clients and patients in and out efficiently
• Process payments and maintain accurate client account information
• Update client and patient information and maintain accurate records
• Coordinate with veterinarians and clinical team members to help coordinate patient care
• Relay messages and information accurately and promptly
• Assist clients with prescription and food requests according to hospital procedures
• Provide clear, compassionate communication during both routine and emotional situations
• Address client questions and concerns and escalate issues appropriately when needed
• Maintain a clean, welcoming, and organized reception area
• Support teammates and pitch in wherever needed to keep the front desk running smoothly

Skills

Customer service

Communication

Multitasking

Organization

Phone etiquette

Team player

Job description

Hartfield Animal Hospital is seeking a friendly Veterinary Receptionist to be the first and last face clients see. You will keep the lobby organized, assist with scheduling, and coordinate payments and records for a busy practice.

Experience in veterinary reception or customer service is preferred, but we value clear communication, empathy, and a cooperative team attitude above all. Enjoy a supportive environment with opportunities for growth and staff discounts.