Veterinary Front Desk & Pet Care Concierge

Care-Animal-Hospital-of-Pleasant-Prairie-; Pleasant Prairie (WI); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Life Insurance

Disability coverage

EAP

Teladoc

Pet care discount

Job summary

Care Animal Hospital of Pleasant Prairie is seeking a friendly receptionist to be the director of first impressions. You’ll manage a multi-line phone system, greet clients with warmth, and ensure every interaction reflects our compassionate care.

You will coordinate appointments, maintain medical records, handle payments, and support pet health education. A flexible schedule including evenings, some weekends and holidays is required.

Qualifications

• Passion for delivering excellent customer service.
• Exceptional communication skills under pressure.
• Strong organizational abilities and multitasking in a fast-paced environment.
• Collaborative mindset with ability to work independently.
• Experience with veterinary software is preferred.
• Flexible schedule including evenings, some weekends and holidays.

Responsibilities

• Be the Director of First Impressions: manage a multi-line phone system, greet clients warmly, reflect compassionate care.
• Ensure Seamless Care Coordination: maintain medical records, manage appointments, handle payments.
• Advocate for Pet Health: educate clients on preventative care and hospital services.
• Embody Compassion and Empathy: be a calming presence for clients and pets.

Skills

Customer service

Communication

Organization

Teamwork

Veterinary software

Tools

veterinary software

Job description

Care Animal Hospital of Pleasant Prairie is seeking a friendly receptionist to be the director of first impressions. You’ll manage a multi-line phone system, greet clients with warmth, and ensure every interaction reflects our compassionate care.

You will coordinate appointments, maintain medical records, handle payments, and support pet health education. A flexible schedule including evenings, some weekends and holidays is required.