Veterinary Front Desk Lead - Client Services

ethosveterinaryhealth; Redwood City (CA); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Competitive pay

401(k) plan

Medical/dental/vision insurance

FSA

EAP

PTO — 3 weeks

Wellness resources

Professional development

Collaborative hospital environment

Job summary

SAGE Veterinary Centers – Redwood City is seeking a Client Service Coordinator to join our specialty and emergency hospital, delivering compassionate, evidence-based care while ensuring a seamless client experience.

The role acts as the first and last impression, coordinating front desk operations in a fast-paced environment and supporting hospital communication with veterinarians and staff. Competitive hourly pay and a 4/10 schedule emphasize work-life balance.

Qualifications

• High school diploma or equivalent.
• Minimum one year of customer service experience; veterinary experience preferred.
• At least one year of hospitality experience creating a welcoming client environment.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities in a fast-paced environment.
• Compassion, empathy, and professionalism when working with pet owners.
• Strong computer skills, including Microsoft Word, Excel, and Outlook.
• Accurate data entry skills with a typing speed of 45+ words per minute.
• Proficiency using a 10-key calculator.
• Ability to maintain confidentiality and adapt quickly to changing priorities.
• A positive attitude, willingness to learn, and genuine passion for helping people and their pets.

Responsibilities

• Welcome clients and their pets with warmth, professionalism, and compassion.
• Provide reassurance and clear communication during emotionally stressful situations.
• Schedule appointments, procedures, and consultations while managing the hospital calendar.
• Answer multi-line phones and respond to client emails promptly and professionally.
• Provide accurate information regarding hospital services, procedures, and policies.
• Process patient check-in and check-out while maintaining accurate and confidential medical records.
• Calculate fees, process payments, prepare invoices, and support financial transactions.
• Communicate effectively with doctors, technicians, and clinical staff to ensure seamless patient care.
• Support efficient daily hospital operations and front desk workflow.
• Remain calm, organized, and solution-focused during emergency presentations.
• Direct clients appropriately and assist with hospital workflow as needed.
• Contribute to a positive, collaborative hospital culture focused on exceptional client service.

Skills

Customer service

Hospitality

Communication

Organization

Data entry

Typing speed 45+ wpm

10-key calculator

Microsoft Word

Excel

Outlook

Education

High school diploma or equivalent

Tools

Microsoft Word

Excel

Outlook

Job description

SAGE Veterinary Centers – Redwood City is seeking a Client Service Coordinator to join our specialty and emergency hospital, delivering compassionate, evidence-based care while ensuring a seamless client experience.

The role acts as the first and last impression, coordinating front desk operations in a fast-paced environment and supporting hospital communication with veterinarians and staff. Competitive hourly pay and a 4/10 schedule emphasize work-life balance.