Client Service Lead

Ethos Veterinary Health; San Francisco (CA); On-site; USD 47,000 - 55,000; Full time

Benefits offered by this job

Medical, dental, vision, life, and_dis

Flexible Spending Accounts (FSA)

401(k) with employer contribution

Employee Assistance Program (EAP)

Three weeks of accrued paid time off

Uniform allowance

Leadership development opportunities

Job summary

Ethos Veterinary Health is seeking a Client Service Lead for our San Francisco specialty hospital. This leadership role oversees the Client Service team and ensures an exceptional client and patient experience in a fast-paced environment.

You will mentor staff, manage schedules, oversee payroll, and contribute to SOP improvements while collaborating with hospital leadership to drive operational excellence.

Qualifications

• Minimum of 3 years in a high-volume client service environment in veterinary settings.
• Experience leading and mentoring a team of client service staff.
• Proven ability to manage schedules, payroll, and SOP improvements.

Responsibilities

• Lead, mentor, and support a team of Client Service Coordinators.
• Develop and manage monthly staff schedules for hospital coverage.
• Oversee payroll review and timecards; assist as needed during busy periods.
• Drive client satisfaction initiatives and collaborative hospital operations.
• Support SOP development to improve workflow and compliance.

Skills

Leadership

Veterinary clinic experience

Coaching & mentoring

Communication skills

Staff development

Tools

Vetspire

EzyVet

Microsoft Office

Job description

Client Service Lead – Veterinary Medicine

$34.00–$40.00/hour (based on experience)

Full-Time | Flexible Schedule

Location: San Francisco, California

SAGE Veterinary Centers – San Francisco is seeking an experienced Client Service Lead to oversee our Client Service team and help deliver an exceptional experience for every client and patient who walks through our doors. As one of the Bay Area's premier specialty and emergency veterinary hospitals, SAGE San Francisco is committed to providing compassionate, advanced veterinary care while fostering a collaborative and supportive workplace.

This leadership role is ideal for a client service professional with veterinary experience who is passionate about developing teams, creating outstanding client experiences, and supporting operational excellence in a fast-paced specialty hospital.

Why Join SAGE San Francisco?

At SAGE San Francisco, you'll lead a dedicated team that serves as the first point of contact for clients during some of their pets' most critical moments. You'll work alongside board-certified specialists, emergency clinicians, and hospital leadership while helping create a welcoming, compassionate, and efficient experience for every client. Our collaborative culture encourages professional development, innovation, and continuous improvement.

In Your Day-to-Day, You Will

• Lead, mentor, and support a team of Client Service Coordinators.
• Foster a culture of exceptional client service and professionalism.
• Develop and manage monthly staff schedules to ensure appropriate hospital coverage.
• Supervise department payroll and staffing costs, including reviewing and approving employee timecards.
• Serve as a Client Service Coordinator during busy periods or when additional support is needed.
• Oversee daily financial closing processes to ensure accuracy and accountability.
• Assist in developing and refining standard operating procedures (SOPs) to improve workflow, consistency, and compliance.
• Drive team performance through coaching, training, and ongoing professional development.
• Support initiatives that promote client satisfaction, employee engagement, and workplace safety.
• Collaborate with hospital leadership to continuously improve department operations.
• Perform additional duties as assigned to support hospital success.

What You Bring

• Minimum of three years of experience in a high-volume, fast-paced client service environment.
• Veterinary clinic or veterinary hospital experience required.
• Experience with Vetspire or EzyVet practice management software preferred.
• Proven leadership experience with the ability to mentor, coach, and develop team members.
• Strong organizational, time management, and problem-solving skills.
• Professional demeanor with a strong sense of ownership and accountability.
• Proficiency with Microsoft Outlook, Word, Excel, PowerPoint, and communication platforms.
• Excellent verbal and written communication skills.
• Ability to thrive in a collaborative, fast-paced specialty and emergency hospital environment.
• Flexible availability to support departmental scheduling needs.

Perks & Benefits

• Medical, dental, vision, life, and disability insurance
• Flexible Spending Accounts (FSA)
• 401(k) with employer contribution
• Employee Assistance Program (EAP)
• Three weeks of accrued paid time off
• Uniform allowance
• Ongoing leadership development and career advancement opportunities within Ethos Veterinary Health
• Collaborative team environment dedicated to exceptional patient and client care

Location Highlight

Located in one of the country's most vibrant cities, SAGE San Francisco offers the opportunity to build your career while enjoying world-class dining, arts, parks, and waterfront attractions. You'll join a leading specialty and emergency hospital serving pets and families throughout the Bay Area.

About Ethos Veterinary Health

Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-class veterinary medicine and help shape what veterinary care becomes next. Across our network of more than 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You'll work alongside respected veterinary leaders in academic-caliber hospitals designed for learning, teaching, and discovery. Here, mentorship is a two-way street. You'll share your expertise, learn from others, and continue to grow clinically, professionally, and personally. At Ethos, you inspire hope, deliver exceptional care, and pursue veterinary medicine at its highest level, together.

Join Us

At Ethos, this isn't just a job—it's an opportunity to build your leadership career while helping shape an exceptional client experience alongside a dedicated team committed to outstanding veterinary care.

Equal Opportunity Employer

Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status, or any other basis covered by applicable law. All employment decisions are based on qualifications, competence, merit, and business need.