Veterinary Client Service Lead: Elevate Client Experience

ethosveterinaryhealth; San Francisco (CA); On-site; USD 47,000 - 55,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with company match

Paid time off

FSA

Free valet parking

Employee Assistance Program

Pet day boarding

Uniform allowance

Job summary

Ethos Veterinary Health's SAGE San Francisco hospital seeks a Client Service Lead to supervise the Client Service team and elevate client and patient experience in a fast-paced specialty and emergency setting.

You will mentor coordinators, manage schedules, oversee payroll, refine SOPs, and collaborate with hospital leadership to optimize operations, leveraging your veterinary clinic experience and Vetspire/EzyVet proficiency.

Qualifications

• Minimum of three years in a high-volume client service environment.
• Veterinary clinic or veterinary hospital experience required.
• Experience with Vetspire or EzyVet practice management software preferred.
• Proven leadership experience with mentoring, coaching and developing team members.
• Strong organizational, time management, and problem-solving skills.
• Professional demeanor with ownership and accountability.
• Proficiency with Outlook, Word, Excel, PowerPoint and communication platforms.
• Excellent verbal and written communication skills.
• Ability to thrive in a collaborative, fast-paced specialty/emergency hospital.
• Flexible availability to support scheduling needs.

Responsibilities

• Lead, mentor, and support a team of Client Service Coordinators.
• Foster a culture of exceptional client service and professionalism.
• Develop and manage monthly staff schedules for hospital coverage.
• Supervise payroll and staffing costs; review/approve timecards.
• Serve as a Client Service Coordinator during peak times.
• Oversee daily financial closing processes for accuracy.
• Help develop/refine SOPs to improve workflow and compliance.
• Drive team performance through coaching and development.
• Support initiatives for client satisfaction, employee engagement, and safety.
• Collaborate with hospital leadership to improve department operations.

Skills

Leadership

Client service

Veterinary clinic experience

Vetspire/EzyVet

Communication

MS Office

Time management

Tools

Vetspire

EzyVet

Job description

Ethos Veterinary Health's SAGE San Francisco hospital seeks a Client Service Lead to supervise the Client Service team and elevate client and patient experience in a fast-paced specialty and emergency setting.

You will mentor coordinators, manage schedules, oversee payroll, refine SOPs, and collaborate with hospital leadership to optimize operations, leveraging your veterinary clinic experience and Vetspire/EzyVet proficiency.