Veterinary Front Desk & Client Care Coordinator

Ethos Veterinary Health; Redwood City (CA); On-site; USD 30,307 - 35,817; Full time

Benefits offered by this job

Health, dental, and vision insurance

Disability and life insurance

401(k) retirement plan

3 weeks accrued paid time off

Job summary

A veterinary specialty practice in Redwood City is seeking a Client Service Coordinator to enhance the client experience and manage front-desk operations in a dynamic environment. This full-time position requires excellent customer service skills, organizational abilities, and empathy for pet owners. Ideal candidates should possess a high school diploma, customer service experience, and familiarity with Microsoft Office. Join our compassionate team to provide exceptional care for clients and their pets.

Qualifications

• 1+ years of customer service experience, veterinary experience preferred.
• 1+ years of hospitality experience.
• Typing speed of 45+ WPM.

Responsibilities

• Welcome and assist clients and their pets with warmth.
• Provide clear communication during stressful situations.
• Schedule appointments and coordinate procedures.
• Manage hospital calendar and respond to client inquiries.

Skills

Exceptional customer service and communication skills

Strong organizational skills

Quick problem-solving skills

Strong computer skills and willingness to learn veterinary software

Adaptability in a fast‑paced environment

Education

High school diploma

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

A veterinary specialty practice in Redwood City is seeking a Client Service Coordinator to enhance the client experience and manage front-desk operations in a dynamic environment. This full-time position requires excellent customer service skills, organizational abilities, and empathy for pet owners. Ideal candidates should possess a high school diploma, customer service experience, and familiarity with Microsoft Office. Join our compassionate team to provide exceptional care for clients and their pets.