Veterinary Front Desk Lead: Client Experience

CareVet; Brookville (PA); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Competitive base pay + revenue share

Best-in-class medical, vision, and 1-2

Dental insurance

401k with match

Paid time off

Free continuing education

Mental health support

Life insurance

Job summary

Jefferson Animal Clinic in Brookville, PA seeks an experienced Veterinary Receptionist to lead our front desk with kindness, professionalism, and confidence. You will support a busy veterinary team and create a positive experience for pets and owners.

The role emphasizes strong customer service, organization, and teamwork to ensure smooth admissions, appointments, and payments while maintaining a welcoming waiting area.

Qualifications

• High School Diploma or equivalent required.
• Experience in the veterinary field preferred.
• Exceptional verbal and written communication skills required.
• Customer service oriented with a client-focused mindset.
• Strong organizational skills and ability to multitask.
• Tech-savvy and comfortable with practice software.
• Team oriented with reliable dependability.

Responsibilities

• Oversee patient admissions and discharges.
• Maintain efficient hospital flow and front desk operations.
• Understand and communicate about veterinary products, medications, diets, and supplements.
• Check in/out patients and handle invoicing and payments.
• Greet clients, answer questions, schedule appointments, and relay messages to doctors.
• Handle mail and email; update patient charts.

Skills

High-quality customer service

Verbal and written communication

Organizational skills

Team oriented

Tech savvy

Education

High School Diploma

Job description

Jefferson Animal Clinic in Brookville, PA seeks an experienced Veterinary Receptionist to lead our front desk with kindness, professionalism, and confidence. You will support a busy veterinary team and create a positive experience for pets and owners.

The role emphasizes strong customer service, organization, and teamwork to ensure smooth admissions, appointments, and payments while maintaining a welcoming waiting area.