Veterinary Front Desk Coordinator: Growth, Care & Impact

Southwest Animal Hospital; Jefferson City (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k retirement

Life Insurance

Disability Insurance

Employee Assistance Program (EAP)

Teladoc access

Discounted pet care

Job summary

Southwest Animal Hospital in Jefferson City, MO, is seeking a receptionist who will be the first point of contact for clients and their pets. The role focuses on friendly greetings, accurate scheduling, and smooth check-ins while supporting the team with financial transactions and record-keeping.

You will help educate clients on preventive care and hospital services, maintaining a compassionate, empathetic demeanor and ensuring every interaction reflects our high standards of care.

Qualifications

• Provide excellent customer service and maintain positive client interactions.
• Strong communication to coordinate care and scheduling.
• Ability to stay organized and multitask in a fast-paced setting.
• Collaborative mindset with the team to support veterinary operations.
• Experience with veterinary software is preferred.

Responsibilities

• Be the Director of First Impressions: manage a multi-line phone system, greet clients warmly, and reflect our compassionate care.
• Ensure Seamless Care Coordination: maintain medical records, manage appointments, and handle payments.
• Advocate for Pet Health: educate clients on preventative care and hospital services.
• Embody Compassion and Empathy: provide a calm, respectful presence for clients and their pets.

Skills

Customer service

Communication

Organization

Team player

Veterinary software experience

Tools

Veterinary software

Job description

Southwest Animal Hospital in Jefferson City, MO, is seeking a receptionist who will be the first point of contact for clients and their pets. The role focuses on friendly greetings, accurate scheduling, and smooth check-ins while supporting the team with financial transactions and record-keeping.

You will help educate clients on preventive care and hospital services, maintaining a compassionate, empathetic demeanor and ensuring every interaction reflects our high standards of care.