Veterinary Receptionist

Jefferson Animal Clinic; Brookville (PA); On-site; USD 21,000 - 28,000; Full time

Job summary

Jefferson Animal Clinic in Brookville, PA is seeking a friendly Veterinary Receptionist to join our busy front desk. You will greet clients, schedule appointments, handle payments, and support the veterinary team with a calm, professional demeanor.

We value a team-oriented, tech-savvy individual with strong communication skills and reliability who can lift 50 pounds as needed and help maintain a welcoming waiting area.

Qualifications

• High School Diploma or equivalent required.
• Experience in a veterinary setting is a plus.
• Excellent verbal and written communication skills.
• Strong customer service mindset and attention to detail.
• Ability to work well in a team and adapt in a busy front-desk environment.

Responsibilities

• Oversee patient admissions and discharges at front desk.
• Greet clients and handle questions, scheduling, and payments.
• Answer phone calls and relay messages to doctors and staff.
• Update and file patient charts; manage mail and emails.
• Assist with pet supply sales and maintain waiting room cleanliness.

Skills

Customer service

Verbal communication

Written communication

Organizational skills

Tech Savvy

Team oriented

Education

High School Diploma

Job description

Veterinary Receptionist
Jefferson Animal Clinic

At Jefferson Animal Hospital, we are proud to provide quality veterinary care to the Brookville community and surrounding areas. We are looking for someone who is passionate about client service, enjoys being part of a team, and is ready to help lead our front desk with kindness, professionalism, and confidence. We are seeking an experienced, friendly, organized, and dependable team member to supporting a busy veterinary team and helping create a positive experience for pets and their owners. This role is a great opportunity for someone with strong customer service skills and a client focused mindset.

Job Responsibilities:

• Oversee process of patient admissions and discharges
• Ensure that hospital flow is efficient and effective
• Maintain strong understanding of veterinary products and medications, including prescription medications, veterinary diets, over-the-counter medications, and supplements
• Provide customer service such as greeting customers, answering questions, processing incoming patients, and handling payments
• Answer phone calls which may include answering questions, scheduling appointments, and recording messages for doctors and staff
• Handle incoming and outgoing mail and email
• Update and file patient charts
• Enter data into computerize billing program
• Retrieve prescriptions
• Assist with pet supply purchases such as food, supplements, and grooming items
• Maintain the cleanliness of waiting room
• Retail sales
• Must be able to lift 50 pounds, stoop, bend, and stand on feet for long periods
• Other duties as assigned

Skills / Qualifications:

• High School Diploma or relevant education and work experience
• Experience in the veterinary field
• Exceptional verbal and written communication skills
• Customer Service
• Organizational Skills
• Tech Savvy
• Team oriented

We believe in a Whole Person Approach when it comes to our veterinary teams. This includes a living wage for all hospital Team Members, best-in-class benefits, mental health support, and continuous education. Investing in our teams and sharing the growth that they are instrumental in driving are top priorities, which is why every Team Member is eligible to participate in our revenue sharing program as well.

All positions come with growth opportunities – whether you are seeking skill development to advance your career or to build additional capacity to better service your community, we custom tailor plans for each Team Members career journey.

All Full-Time Team Members are eligible for benefits, including:

• Best-in-class medical, vision, and dental insurance