Veterinary Front Desk & Client Services Specialist

suvetocareers; New York (NY); On-site; USD 37,000 - 48,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Medical insurance

Dental insurance

Vision insurance

Pet care discounts

401K with match

Job summary

Responsibilities include greeting clients, scheduling, processing records, handling payments, and supporting emergencies. A veterinary background, customer focus, and teamwork are essential.

Qualifications

• High School Diploma or equivalent.
• Previous experience in client services.
• At least 1 year working within a VETERINARY FIELD is required.
• Must be computer literate; basic computer skills with ability to navigate new software.
• Excellent communication skills.
• Ability to multi-task.
• Ability to work well within a team environment.

Responsibilities

• Manage the front desk by greeting clients, checking patients in/out, scheduling rechecks and signing visitors and vendors in.
• Know vaccination protocol and common veterinary terms.
• Oversee the clinic flow.
• Manage and assist client in the euthanasia paperwork and aftercare process.
• Discuss payment choices with clients.
• Assist with daily administrative duties such as responding to client texts and emails, emailing medical records, processing medication requests, distribute daily mail and client/doctor correspondence.
• Maintain knowledge of extension numbers to reach employees throughout the network.
• Assist in emergency situations by expediting calls to triage staff members.
• Perform other job duties as assigned.

Skills

Excellent communication

Multi-tasking

Team player

Computer literate

Veterinary terminology

Education

High School Diploma

Job description

Responsibilities include greeting clients, scheduling, processing records, handling payments, and supporting emergencies. A veterinary background, customer focus, and teamwork are essential.