Veterinary Client Care Specialist

suvetocareers; Philadelphia (Philadelphia County); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Medical insurance

Dental insurance

Vision insurance

Pet care discounts

401K with match

Job summary

World of Animals is seeking a Client Services Representative to provide high-quality customer service, support veterinarians and staff, and improve service delivery for clients and their pets. The role emphasizes compassion, clear communication, and teamwork within a Suveto network hospital.

Responsibilities include front desk management, vaccination knowledge, handling euthanasia paperwork, payment discussions, and administrative tasks.

Qualifications

• High School Diploma or equivalent required.
• Previous client services experience.
• At least 1 year in a veterinary field is required.
• Good computer skills and ability to learn new software.
• Excellent communication and teamwork abilities.

Responsibilities

• Manage the front desk by greeting clients, checking patients in/out, scheduling rechecks and signing visitors and vendors in.
• Know vaccination protocol and common veterinary terms.
• Oversee the clinic flow.
• Manage and assist client in the euthanasia paperwork and aftercare process.
• Discuss payment choices with clients.
• Assist with daily administrative duties such as responding to client texts and emails, emailing medical records, processing medication requests, distribute daily mail and client/doctor correspondence.
• Maintain knowledge of extension numbers to reach employees throughout the network.
• Assist in emergency situations by expediting calls to triage staff members.
• Perform other job duties as assigned.

Skills

Excellent communication

Multitasking

Computer literacy

Client services experience

Team collaboration

Education

High School Diploma or equivalent

Job description

World of Animals is seeking a Client Services Representative to provide high-quality customer service, support veterinarians and staff, and improve service delivery for clients and their pets. The role emphasizes compassion, clear communication, and teamwork within a Suveto network hospital.

Responsibilities include front desk management, vaccination knowledge, handling euthanasia paperwork, payment discussions, and administrative tasks.