Veterinary Front Desk & Client Service Specialist

Village Square Portola Valley Vet Hospital; Portola Valley (CA); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Health package (medical, dental, and V

Life insurance

Disability insurance

Employee Assistance Program (EAP)

401k with company match

Paid time off

Personal pet discount

Job summary

Village Square Portola Valley Veterinary Hospital is seeking an outgoing Client Service Representative to be the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services.

Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused

Qualifications

• Previous veterinary receptionist or healthcare front-desk experience required.
• Proficiency with multi-line phone systems and in-person client interactions.
• Experience with veterinary practice management software.
• Strong verbal and written communication; highly organized.

Responsibilities

• Greet clients and deliver exceptional service as the welcoming face of the hospital.
• Manage appointments and daily patient flow; assist with calendars.
• Handle multi-line phones and in-person interactions.
• Process transactions and provide essential information about services.

Skills

Multi-line phone

Front desk experience

Communication

Organization

Appointment scheduling

Payment processing

Team collaboration

Tools

Veterinary practice management software

Job description

Village Square Portola Valley Veterinary Hospital is seeking an outgoing Client Service Representative to be the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services.

Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused