Veterinary Front Desk & Client Experience Specialist

Vicar Operating, Inc. dba VCA; Aurora (IL); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) with match

Paid vacation & sick time

Tuition support

Job summary

VCA Aurora Animal Hospital is seeking a dedicated Client Service Representative to join the front desk team. You will be the first contact for clients and their pets, handling appointments, payments, and inquiries while upholding a welcoming environment.

Ideal candidates have strong communication skills and the ability to multitask in a fast-paced setting. Evening and weekend availability is required, with a competitive wage and benefits package.

Qualifications

• Excellent oral and written communication skills.
• Experience in a customer service or veterinary setting preferred.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Provide exceptional customer service in person, over the phone, and via email.
• Schedule appointments, manage patient check-ins/check-outs, and process payments.
• Educate clients on hospital services, wellness plans, and pet care.
• Maintain accurate patient records and handle administrative tasks efficiently.
• Assist in handling client concerns with professionalism and empathy.
• Work collaboratively with veterinary teams to ensure smooth hospital operations.

Skills

Customer service

Communication

Multitasking

Scheduling software

Animal care interest

Tools

Scheduling software

Job description

VCA Aurora Animal Hospital is seeking a dedicated Client Service Representative to join the front desk team. You will be the first contact for clients and their pets, handling appointments, payments, and inquiries while upholding a welcoming environment.

Ideal candidates have strong communication skills and the ability to multitask in a fast-paced setting. Evening and weekend availability is required, with a competitive wage and benefits package.