Overnight Vet Receptionist — Trusted Client Care Pro

VCA Animal Hospitals, Inc; Aurora (IL); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with match

Paid vacation and sick time

Employee pet discounts

Shift differential

Job summary

VCA Aurora Animal Hospital is seeking a friendly Client Service Representative to greet clients and manage appointments at the front desk. You will handle phone and email inquiries, process payments, and help educate clients about services and wellness plans.

This full-time overnight role (12am–8am) includes a $3/hour night differential and a comprehensive benefits package. Excellent communication, multitasking, and familiarity with scheduling software are valued to support our veterinary team

Qualifications

• Previous experience in a customer service or veterinary setting preferred.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Proficiency with computer systems and scheduling software.
• Passion for animals and a commitment to client education.

Responsibilities

• Provide exceptional customer service in person, over the phone, and via email.
• Schedule appointments, manage patient check-ins/check-outs, and process payments.
• Educate clients on hospital services, wellness plans, and pet care.
• Maintain accurate patient records and handle administrative tasks efficiently.
• Assist in handling client concerns with professionalism and empathy.
• Work collaboratively with veterinary teams to ensure smooth hospital operations.

Skills

Customer service

Communication

Multitasking

Interpersonal skills

Pet care empathy

Tools

Scheduling software

Computer systems

Job description

VCA Aurora Animal Hospital is seeking a friendly Client Service Representative to greet clients and manage appointments at the front desk. You will handle phone and email inquiries, process payments, and help educate clients about services and wellness plans.

This full-time overnight role (12am–8am) includes a $3/hour night differential and a comprehensive benefits package. Excellent communication, multitasking, and familiarity with scheduling software are valued to support our veterinary team