Veterinary Receptionist

Vicar Operating, Inc. dba VCA; Aurora (IL); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) with match

Paid vacation & sick time

Tuition support

Job summary

VCA Aurora Animal Hospital is seeking a dedicated Client Service Representative to join the front desk team. You will be the first contact for clients and their pets, handling appointments, payments, and inquiries while upholding a welcoming environment.

Ideal candidates have strong communication skills and the ability to multitask in a fast-paced setting. Evening and weekend availability is required, with a competitive wage and benefits package.

Qualifications

• Excellent oral and written communication skills.
• Experience in a customer service or veterinary setting preferred.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Provide exceptional customer service in person, over the phone, and via email.
• Schedule appointments, manage patient check-ins/check-outs, and process payments.
• Educate clients on hospital services, wellness plans, and pet care.
• Maintain accurate patient records and handle administrative tasks efficiently.
• Assist in handling client concerns with professionalism and empathy.
• Work collaboratively with veterinary teams to ensure smooth hospital operations.

Skills

Customer service

Communication

Multitasking

Scheduling software

Animal care interest

Tools

Scheduling software

Job description

Full-Time Client Service Representative (CSR) at VCA Aurora Animal Hospital Job Summary:

We are seeking a dedicated and friendly Client Service Representative (CSR) to join our front desk team! As a CSR, you will be the first point of contact for clients and their pets, ensuring a welcoming and positive experience. Your role is essential in supporting our veterinary team by managing appointments, client communication, and administrative tasks.

Key Responsibilities:

• Provide exceptional customer service in person, over the phone, and via email.
• Schedule appointments, manage patient check-ins/check-outs, and process payments.
• Educate clients on hospital services, wellness plans, and pet care.
• Maintain accurate patient records and handle administrative tasks efficiently.
• Assist in handling client concerns with professionalism and empathy.
• Work collaboratively with veterinary teams to ensure smooth hospital operations.

Qualifications & Skills:

• Previous experience in a customer service or veterinary setting preferred.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Proficiency with computer systems and scheduling software.
• Passion for animals and a commitment to client education.

Requirements:

Excellent oral and written communication skills.

Schedule: Full-time position for evenings and weekends.

Compensation: $18/hr

Benefits of joining the VCA Aurora Team!

• Access to the people and financial resources of a large veterinary community
• Leadership opportunities
• Career development programs
• Opportunities to give back through strong Shelter partnerships and VCA Charities
• Onsite Social Worker to support clients and employees through difficult situations and promote well-being
• Tuition support and sponsorships
• Vet Tech license reimbursement
• Free mental wellness subscriptions
• Referral bonuses
• Competitive wage
• Medical, dental & vision insurance
• Life, long and short term disability insurance included
• Paid parental leave
• Paid vacation and sick time
• 401(k) with corporate match

Benefits:

We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

A leader in veterinary care, VCA Animal Hospitals is committed to taking care of the future of veterinary medicine. We are a family of hometown animal hospitals determined to positively impact pets, people and our communities. From primary care to emergency, urgent and specialty care, VCA delivers world‑class medicine and hometown care to more than four million pets each year. We invest in cutting‑edge tools, training and technology that enable Associates across our national network of hospitals to lead the industry today and into tomorrow. Among our talented 35,000 Associates are nearly 7,000 veterinarians – including 500 who are board‑certified specialists – nearly 4,000 credentialed technicians and over 10,000 veterinary assistants – all dedicated to giving pets the very best in medical care. The future of veterinary medicine is in our hands. Join us.