Veterinary Front Desk CSR — Champion Client Care — Evenings/Weekends

VCA Animal Hospitals; Aurora (IL); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

401(k) with corporate match

Paid vacation and sick time

Tuition support

License reimbursement

Referral bonuses

Disability insurance

Paid parental leave

Pet discounts

Job summary

VCA Aurora Animal Hospital is seeking a dedicated Client Service Representative to join our front desk team. You will be the first point of contact for clients and their pets, ensuring a welcoming and positive experience and supporting the veterinary team with appointments and communications.

The role requires excellent communication, the ability to multitask in a fast-paced setting, and a passion for animals.

Qualifications

• Previous experience in a customer service or veterinary setting preferred.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Proficiency with computer systems and scheduling software.
• Passion for animals and a commitment to client education.

Responsibilities

• Provide exceptional customer service in person, over the phone, and via email.
• Schedule appointments, manage patient check-ins/check-outs, and process payments.
• Educate clients on hospital services, wellness plans, and pet care.
• Maintain accurate patient records and handle administrative tasks efficiently.
• Assist in handling client concerns with professionalism and empathy.
• Work collaboratively with veterinary teams to ensure smooth hospital operations.

Skills

Customer service

Veterinary setting

Communication skills

Multitasking

Scheduling software

Tools

Scheduling software

Computer systems

Job description

VCA Aurora Animal Hospital is seeking a dedicated Client Service Representative to join our front desk team. You will be the first point of contact for clients and their pets, ensuring a welcoming and positive experience and supporting the veterinary team with appointments and communications.

The role requires excellent communication, the ability to multitask in a fast-paced setting, and a passion for animals.