Pet Wellness & Client Care Coordinator

VCA Inc.; Aurora (CO); On-site; USD 22,262 - 28,461; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) with company match

Paid Time Off and Holidays

Continuing Education Allowance

Job summary

VCA Inc. in Aurora, Colorado, seeks a Client Service Coordinator to enhance client engagement and productivity within the veterinary hospital. This position emphasizes delivering exceptional service, educating clients about pet health, and ensuring efficient operations.

Applicants are expected to manage client interactions effectively while maintaining a friendly environment. A background in customer service and medical terminology is preferred. The role requires adaptability, as well as strong communication and multitasking skills.

Benefits include medical coverage, retirement plans, and flexibility in work hours.

Qualifications

• High School Diploma or equivalent preferred.
• One year of related customer-service experience required.
• Ability to multi-task and shift attention under distracting conditions.

Responsibilities

• Drive the flow of clients and pets through the hospital.
• Maximize productivity of the veterinary medical team.
• Educate clients about Optimum Wellness Plans and hospital services.

Skills

Customer Focus

Communication Skills

Problem-Solving Skills

Client Service Skills

Mathematical Ability

Education

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Access

Outlook

Job description

VCA Inc. in Aurora, Colorado, seeks a Client Service Coordinator to enhance client engagement and productivity within the veterinary hospital. This position emphasizes delivering exceptional service, educating clients about pet health, and ensuring efficient operations.

Applicants are expected to manage client interactions effectively while maintaining a friendly environment. A background in customer service and medical terminology is preferred. The role requires adaptability, as well as strong communication and multitasking skills.

Benefits include medical coverage, retirement plans, and flexibility in work hours.