Veterinary Client Experience Specialist

National Veterinary Associates; New York (NY); On-site; USD 32,000 - 42,000; Full time

Job summary

BVH Customer Service Representative (CSR) at Botetourt Veterinary Hospital within the National Veterinary Associates network seeks a friendly, organized front-desk specialist to manage appointments, check-ins, and client communications. You will handle phones, emails, and in-person inquiries with empathy and accuracy.

The role supports hospital workflow, coordinates with medical teams, and ensures a compassionate client experience while maintaining records in Cornerstone.

Qualifications

• High school diploma or equivalent preferred.
• Prior CSR experience is a plus.
• Basic computer and math skills required.

Responsibilities

• Answer incoming calls promptly and professionally.
• Check-in and check-out patients and manage appointments.
• Handle front-desk operations and maintain lobby area.
• Process payments and review bills with clients.
• Communicate hospital services and policies to clients with empathy.

Skills

Client services

Interpersonal skills

Computer skills

Math skills

Education

High school diploma or equivalent

CSR experience a plus

Tools

Microsoft Office

Cornerstone

Job description

BVH Customer Service Representative (CSR) at Botetourt Veterinary Hospital within the National Veterinary Associates network seeks a friendly, organized front-desk specialist to manage appointments, check-ins, and client communications. You will handle phones, emails, and in-person inquiries with empathy and accuracy.

The role supports hospital workflow, coordinates with medical teams, and ensures a compassionate client experience while maintaining records in Cornerstone.