Compassionate Veterinary Client Services Lead

National Veterinary Associates; Troutville (VA); On-site; USD 26,000 - 38,000; Full time

Job summary

Botetourt Veterinary Hospital is seeking a Customer Service Representative (CSR) to be the first point of contact for clients and their pets. The CSR will manage front desk operations, schedule appointments, greet clients, and aid in daily hospital workflow with professionalism and empathy.

Ideal candidates will demonstrate strong communication, multitasking, and basic computer skills including Cornerstone and Microsoft Office.

Qualifications

• High school diploma or equivalent.
• Experience in customer service preferred.
• Ability to handle high-stress situations with empathy.

Responsibilities

• Manage front desk, schedule appointments, and check-in/out.
• Handle phone and email inquiries with professionalism.
• Process payments and assist with medical records.

Skills

Customer service

Multitasking

Communication

Emotional intelligence

Education

High school diploma

Tools

Cornerstone

Microsoft Office

Email

Job description

Botetourt Veterinary Hospital is seeking a Customer Service Representative (CSR) to be the first point of contact for clients and their pets. The CSR will manage front desk operations, schedule appointments, greet clients, and aid in daily hospital workflow with professionalism and empathy.

Ideal candidates will demonstrate strong communication, multitasking, and basic computer skills including Cornerstone and Microsoft Office.