Veterinary Front Desk & Client Care Specialist

Banfield Pet Hospital; Thousand Oaks (CA); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) & Roth retirement plans

Paid time off & holidays

Mental health resources

Life insurance (company-paid)

Job summary

Banfield Pet Hospital in Thousand Oaks, CA is seeking a friendly and detail-oriented team member to handle client interactions, appointment scheduling, and basic administrative duties. You will assist with payments, intake of new patients, and the maintenance of medical records, ensuring a smooth and welcoming experience for clients and their pets.

You will be part of a supportive team that emphasizes patient care, efficient front desk operations, and accurate data entry in billing systems.

Responsibilities

• Provide customer service such as greet customers, answer questions, process incoming patients, and handle payments.
• Answer phone calls, which may involve answering questions and screening and scheduling appointments.
• Handle incoming and outgoing mail and email.
• Update and file patient charts.
• Enter data into a computerized billing program.
• Process credit card payments and prepare bank deposits.
• Retrieve prescriptions.
• Assist with pet supply purchases such as pet food, supplements, and grooming items.
• Maintain the cleanliness of the waiting room.

Job description

Banfield Pet Hospital in Thousand Oaks, CA is seeking a friendly and detail-oriented team member to handle client interactions, appointment scheduling, and basic administrative duties. You will assist with payments, intake of new patients, and the maintenance of medical records, ensuring a smooth and welcoming experience for clients and their pets.

You will be part of a supportive team that emphasizes patient care, efficient front desk operations, and accurate data entry in billing systems.