Compassionate Veterinary Front Desk & Client Care

Banfield Pet Hospital; Westlake Village (CA); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) and Roth

Student Debt Relief Program

Paid Time Off and Holidays

Mental Health Resources

Associate Life Insurance

Disability Insurance

Flexible Spending Accounts (FSA)

Health Savings Account (HSA)

Paid Parental Leave

Continuing Education Allowance

Back-Up Child and Elder Care & Family

Fertility and Family Building Support

Digital Exercise Therapy

Voluntary Protection Benefits

Legal Plan

Identity Protection

Commuter Benefits

Three Free Optimum Wellness Plans for

Exclusive Discounts

Job summary

Banfield Pet Hospital in Westlake Village, CA is seeking a patient-focused team member to provide exceptional customer service and support for our veterinary practice. You will greet clients, answer questions, process payments, schedule appointments, and help manage patient records in a busy reception area.

The role emphasizes accurate data entry, handling payments, order processing, and maintaining a clean, welcoming waiting room for clients and their pets. Prior service experience is valued.

Responsibilities

• Greet customers, answer questions, process incoming patients, and handle payments.
• Answer phone calls, screen and schedule appointments.
• Handle incoming and outgoing mail and email.
• Update and file patient charts.
• Enter data into a computerized billing program.
• Process credit card payments and prepare bank deposits.
• Retrieve prescriptions.
• Assist with pet supply purchases such as food, supplements, and grooming items.
• Maintain the cleanliness of the waiting room.

Skills

Customer service

Communication

Cash handling

Phone support

Data entry

Tools

Billing software

Job description

Banfield Pet Hospital in Westlake Village, CA is seeking a patient-focused team member to provide exceptional customer service and support for our veterinary practice. You will greet clients, answer questions, process payments, schedule appointments, and help manage patient records in a busy reception area.

The role emphasizes accurate data entry, handling payments, order processing, and maintaining a clean, welcoming waiting room for clients and their pets. Prior service experience is valued.