Pet Hospital Client Experience Coordinator

A Caring Doctor (Minnesota), P.A.; Columbus (OH); On-site; USD 44,717,000 - 56,289,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) retirement plans

Student debt relief program for full‑s

Paid time off and holidays

Life insurance

Job summary

Banfield is seeking a Client Service Coordinator to guide clients and their pets through the hospital, ensuring a welcoming, efficient experience that supports high client satisfaction and productivity. You will educate clients on wellness plans, schedule visits, manage payments and invoices, and assist the veterinary team with front-desk operations in a friendly, professional environment.

Join a mission-driven team that values quality care, teamwork and continuous learning, with comprehensive

Qualifications

• Leadership and customer focus required.
• Excellent communication and client service skills.
• Fluent English with strong organization and multitasking abilities.

Responsibilities

• Promote hospital services and route the flow of clients and pets to maximize productivity.
• Educate clients about wellness plans and pet health needs.
• Assist clients with documentation, enter pet information, invoices and scheduling.
• Dispense prescriptions and sell retail products per veterinarian instructions.

Skills

Leadership

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Listening

Preventative care & OWPs

Communication Skills

Client Service Skills

Priority Setting

Time Management

Job description

Banfield is seeking a Client Service Coordinator to guide clients and their pets through the hospital, ensuring a welcoming, efficient experience that supports high client satisfaction and productivity. You will educate clients on wellness plans, schedule visits, manage payments and invoices, and assist the veterinary team with front-desk operations in a friendly, professional environment.

Join a mission-driven team that values quality care, teamwork and continuous learning, with comprehensive