Veterinary Front Desk & Client Care Specialist

AmeriVet; Philadelphia (Philadelphia County); On-site; USD 19,000 - 28,000; Full time

Job summary

AmeriVet in Philadelphia seeks a guest-focused front desk receptionist to support client services in a busy veterinary office. You will handle inquiries, educate clients on service options and discharge instructions, and assist with cash handling and deposits.

The role requires solid multitasking, professional communication across phones, texts, and emails, and a calm, compassionate client-facing demeanor in a fast-paced environment.

Qualifications

• Minimum 3 years of customer service experience.
• Strong working knowledge of Microsoft Office Suite and Google Docs/Sheets.
• High school diploma or equivalent.

Responsibilities

• Answer client inquiries about services and associated costs.
• Educate clients on discharge instructions and medical information.
• Process payments and manage deposits accurately.
• Schedule appointments and manage the front desk flow.
• Maintain a clean, organized front desk and waiting area.
• Communicate effectively with clients via phone, text and email.

Skills

Customer service

Office administration

Animal industry knowledge

Education

High school diploma or equivalent

Tools

Microsoft Office

Google Docs/Sheets

Job description

AmeriVet in Philadelphia seeks a guest-focused front desk receptionist to support client services in a busy veterinary office. You will handle inquiries, educate clients on service options and discharge instructions, and assist with cash handling and deposits.

The role requires solid multitasking, professional communication across phones, texts, and emails, and a calm, compassionate client-facing demeanor in a fast-paced environment.