Veterinary Front Desk Specialist Flexible Schedule Growth

Dewittvets; Philadelphia (Philadelphia County); Hybrid; USD 34,000 - 46,000; Full time

Benefits offered by this job

Competitive pay

401(k) matching

Student loan assistance

Health, dental, vision, life, mental健康

Job summary

AmeriVet is seeking a friendly Veterinary Office Receptionist to greet clients, answer inquiries, and schedule appointments in a fast-paced clinic. You will educate clients on discharge instructions and payment policies while ensuring accurate record-keeping and smooth patient flow.

Ideal candidates bring 3+ years in customer service, proficiency with MS Office and Google Docs, and comfort with veterinary terminology.

Qualifications

• High school diploma or equivalent is required.
• Strong working knowledge of Microsoft Office Suite and Google Documents/Sheets.
• Minimum of 3 years of experience in customer service.
• Significant experience with basic office functions in a busy environment.
• Prior experience in animal-related industry is preferred but not required.

Responsibilities

• Answer client inquiries about services and expenses.
• Educate clients on discharge instructions.
• Explain payment policy and accepted forms of payment; collect deposits as needed.
• Bond with clients and patients; maintain a positive environment.
• Logistically schedule appointments and identify gaps to improve flow.
• Maintain a clean front desk and waiting area; ensure daily tasks are completed.
• Verify client and patient chart information and manage medical records.
• Communicate effectively with clients via clinic texting platforms; use new software as needed.

Skills

MS Office

Google Docs/Sheets

Customer service

Scheduling

Multitasking

Clerical tasks

Lifting 30 lbs

Education

High school diploma or equivalent

Experience in animal-related industry preferred

Tools

Veterinary software platforms

Online scheduling systems

Job description

AmeriVet is seeking a friendly Veterinary Office Receptionist to greet clients, answer inquiries, and schedule appointments in a fast-paced clinic. You will educate clients on discharge instructions and payment policies while ensuring accurate record-keeping and smooth patient flow.

Ideal candidates bring 3+ years in customer service, proficiency with MS Office and Google Docs, and comfort with veterinary terminology.