Pet Care Front Desk Pro — Flexible Scheduling

MAPLE & ASH MIAMI LLC; Maple Grove (MN); On-site; USD 25,000 - 30,000; Full time

Job summary

WellHaven Pet Health in Maple Grove seeks a friendly receptionist to convert calls into appointments and welcome clients. You will manage calls, schedule visits, and educate clients on services while supporting daily front-desk operations.

We value excellent phone etiquette, multi-tasking in a fast-paced environment, and basic computer skills. The role involves cashier duties, charting, and collaboration with the veterinary team for smooth patient flow.

Qualifications

• High School Diploma or equivalent required.
• 1+ years of customer service experience preferred.
• 1+ years of computer experience (typing, email, software).

Responsibilities

• Convert incoming calls into scheduled appointments.
• Greet clients and patients in a friendly manner.
• Manage calls and schedule appointments for optimal care.
• Educate clients on services and preventive care options.
• Handle cashier duties and reconcile cash drawer.
• Maintain accurate medical charts and documentation.
• Assist with pet patient flow and reception operations.

Skills

Customer service

Phone etiquette

Communication

Multi-tasking

Typing 40 wpm

Adaptability

Education

High School Diploma or equivalent

Tools

MS Office (Word, Excel)

Scheduling software

Email systems

CRM/PIMs

Job description

WellHaven Pet Health in Maple Grove seeks a friendly receptionist to convert calls into appointments and welcome clients. You will manage calls, schedule visits, and educate clients on services while supporting daily front-desk operations.

We value excellent phone etiquette, multi-tasking in a fast-paced environment, and basic computer skills. The role involves cashier duties, charting, and collaboration with the veterinary team for smooth patient flow.