Veterinary Front Desk & Client Care Specialist

United Veterinary Care; Florida; On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Short-Term Disability

Life Insurance

Employee Assistance Program (Headspace

401K with match

Medical Insurance

FSA/HSA options

Dental Insurance

Vision Insurance

Long Term Disability (employee paid)

Fertility and Family Building Support

Pet care discounts

Paid time off

Referral Bonus

DailyPay

Job summary

Emerald Hills Animal Hospital in Hollywood, FL is seeking a Client Service Representative to deliver outstanding care to pet owners in person and by phone. You will handle appointment scheduling, estimates, invoices, and front desk duties in a busy veterinary practice.

The role requires strong customer service experience, proficiency with basic office software, effective communication, and the ability to stay organized in a fast-paced environment while maintaining a compassionate approach toward

Qualifications

• 1+ years of veterinary or medical practice experience.
• Minimum 2 years of customer service experience.
• Proficiency with email, Word/Excel and basic office equipment.
• Basic math for deposits and payments.
• Excellent communication with clients and team.
• Ability to multitask and problem-solve.
• Able to work seated for most of the day.

Responsibilities

• Deliver exceptional customer service to pet owners in person and over the phone.
• Schedule appointments, record keeping, provide estimates and invoices.
• Respond with compassion in stressful situations.
• Maintain a clean and orderly lobby and front office area.
• Mentor and support fellow team members.
• Advance knowledge and customer service skills.

Skills

1+ years veterinary/medical practice

2+ years customer service

Computer proficiency

Cash handling & payments

Communication skills

Time management

Team player

Tools

Email

Word/Excel

Office equipment

Job description

Emerald Hills Animal Hospital in Hollywood, FL is seeking a Client Service Representative to deliver outstanding care to pet owners in person and by phone. You will handle appointment scheduling, estimates, invoices, and front desk duties in a busy veterinary practice.

The role requires strong customer service experience, proficiency with basic office software, effective communication, and the ability to stay organized in a fast-paced environment while maintaining a compassionate approach toward