Client Service Representative

United Veterinary Care; Florida; On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Short-Term Disability

Life Insurance

Employee Assistance Program (Headspace

401K with match

Medical Insurance

FSA/HSA options

Dental Insurance

Vision Insurance

Long Term Disability (employee paid)

Fertility and Family Building Support

Pet care discounts

Paid time off

Referral Bonus

DailyPay

Job summary

Emerald Hills Animal Hospital in Hollywood, FL is seeking a Client Service Representative to deliver outstanding care to pet owners in person and by phone. You will handle appointment scheduling, estimates, invoices, and front desk duties in a busy veterinary practice.

The role requires strong customer service experience, proficiency with basic office software, effective communication, and the ability to stay organized in a fast-paced environment while maintaining a compassionate approach toward

Qualifications

• 1+ years of veterinary or medical practice experience.
• Minimum 2 years of customer service experience.
• Proficiency with email, Word/Excel and basic office equipment.
• Basic math for deposits and payments.
• Excellent communication with clients and team.
• Ability to multitask and problem-solve.
• Able to work seated for most of the day.

Responsibilities

• Deliver exceptional customer service to pet owners in person and over the phone.
• Schedule appointments, record keeping, provide estimates and invoices.
• Respond with compassion in stressful situations.
• Maintain a clean and orderly lobby and front office area.
• Mentor and support fellow team members.
• Advance knowledge and customer service skills.

Skills

1+ years veterinary/medical practice

2+ years customer service

Computer proficiency

Cash handling & payments

Communication skills

Time management

Team player

Tools

Email

Word/Excel

Office equipment

Job description

Client Service Representative

Located in sunny Hollywood, Florida, Emerald Hills Animal Hospital is a full-service animal hospital dedicated to serving Broward County since 1988.

Essential Functions and Responsibilities

• Deliver exceptional customer service to pet owners in a polite and timely manner, both in person and over the phone
• Schedule appointments, record keeping and organization, provide estimates and invoices for payment
• Respond with compassion and empathy in stressful and emotional situations
• Maintain a clean and orderly lobby and front office area
• Willingness to guide, mentor, and support fellow team members
• Constantly advance your knowledgebase and customer service skills

Skills and Qualifications

• 1+ years' experience in veterinary or medical practice required
• Minimum 2 years’ customer service experience required (retail,foodand beverage, etc.)
• Computer experience and proficiency required (email usage, word/excel, operation of office equipment such as, fax machine, copy machine, and postage meter)
• Must possess basic math skills to determine proper deposits, make change, and process payments utilizing credit card and check terminal,
• Excellent communication skills with clients and team members
• Proficient time management, ability to solve problems, learn, and handle multiple tasks
• Enthusiastic team player with a patient, and positive professional attitude.
• Must be able to work seated for a majority of day

Benefits and Perks

• Complimentary Short-Term Disability
• Complimentary Life Insurance $25,000; with options to purchase additional voluntary benefits for self or family
• Company Sponsored Employee Assistance Program (Headspace)
• 401K with 100% company match up to 3% and 50% company match up to 5%, eligible after 6 months of employment
• Medical Insurance Plans with 3 tiered options
• Flexible Spending Account or Health Savings Account options
• United Healthcare Dental Insurance; includes a 100% paid premium option for team members
• United Healthcare Vision Insurance options
• Long Term Disability option (paid for by employee)
• Progyny-Fertility and Family Building Support (up to $10,000 per attempt/ $30,000max)
• Team Member Discounts for Pet Care
• Paid time off - inclusive of sick, personal, and vacation
• Referral Bonus Program
• DailyPay on Demand

The professional and courteous staff at Emerald Hills Animal Hospital seeks to provide the best medical, surgical, and dental care for theirhighly valuedpatients, and are fully equipped to handle all your veterinary needs, ranging from wellness exams to surgical procedures, preventative care, boarding, and cosmetic grooming.
We are a proud United Veterinary Care Partner hospital. United Veterinary Care supports the unique culture and individuality of each partner hospital while empowering the hospital teams in their care for patients. One of our goals is to support our community of hospitals in creating sustainable, fulfilling careers in a profession we love.