Veterinary Front Desk & Client Care Specialist

Western Veterinary Partners; Brewerton (NY); On-site; USD 24,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Life insurance

EAP

401k with company match

Paid time off

Job summary

Cicero Animal Clinic in Brewerton, NY seeks an outgoing Veterinary Receptionist / Client Service Representative to welcome clients and patients. You will manage appointments, patient flow, and communications with a focus on compassionate service and accuracy.

Ideal candidates have 1+ year in customer service or front-desk roles; veterinary experience preferred. Flexible full-time schedule, annual benefits, and a collaborative team environment are offered.

Qualifications

• 1+ years of experience in a customer service, reception, or client-facing role.
• Veterinary receptionist or healthcare front-desk experience preferred; open to strong candidates from other fields.
• Proficiency with multi-line phone systems and in-person client interaction.

Responsibilities

• Greet clients and serve as the welcoming face of the hospital.
• Manage appointments and daily patient flow.
• Handle phone inquiries and in-person interactions with professionalism.
• Process transactions and maintain accurate financial records.

Skills

Customer service

Front desk

Multi-line phone handling

Communication skills

Team player

Tools

Avimark

Job description

Cicero Animal Clinic in Brewerton, NY seeks an outgoing Veterinary Receptionist / Client Service Representative to welcome clients and patients. You will manage appointments, patient flow, and communications with a focus on compassionate service and accuracy.

Ideal candidates have 1+ year in customer service or front-desk roles; veterinary experience preferred. Flexible full-time schedule, annual benefits, and a collaborative team environment are offered.