Veterinary Front Desk & Client Care Specialist

Dewittvets; Eugene (OR); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Dewittvets is seeking a friendly, detail‑oriented Customer Service Representative to greet clients, answer calls, schedule appointments, and handle payments. You will communicate clearly with clients and staff, maintain patient records, and help keep the front desk organized in a busy veterinary clinic environment.

Ideal candidates will be empathetic, calm under pressure, and able to multitask while delivering exceptional client service.

Qualifications

• HS diploma or educational equivalent is required.
• Demonstrated ability to perform clerical work with speed and accuracy, use a multi-line telephone system, and handle payments.

Responsibilities

• Answer incoming calls with proper etiquette and greet clients warmly.
• Schedule appointments and manage the appointment calendar to keep the practice on schedule.
• Handle cash, process payments, and maintain accurate financial records.

Skills

Customer service

Telephone etiquette

Multiline phone system

Billing and payments

Scheduling appointments

Data entry

Client communication

Empathy

Teamwork

Professionalism

Education

HS Diploma or equivalent

Tools

Computer system

Scheduling software

Billing software

Phone system

Job description

Dewittvets is seeking a friendly, detail‑oriented Customer Service Representative to greet clients, answer calls, schedule appointments, and handle payments. You will communicate clearly with clients and staff, maintain patient records, and help keep the front desk organized in a busy veterinary clinic environment.

Ideal candidates will be empathetic, calm under pressure, and able to multitask while delivering exceptional client service.