Veterinary Receptionist / Client Service Representative

Western Veterinary Partners; Brewerton (NY); On-site; USD 24,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Life insurance

EAP

401k with company match

Paid time off

Job summary

Cicero Animal Clinic in Brewerton, NY seeks an outgoing Veterinary Receptionist / Client Service Representative to welcome clients and patients. You will manage appointments, patient flow, and communications with a focus on compassionate service and accuracy.

Ideal candidates have 1+ year in customer service or front-desk roles; veterinary experience preferred. Flexible full-time schedule, annual benefits, and a collaborative team environment are offered.

Qualifications

• 1+ years of experience in a customer service, reception, or client-facing role.
• Veterinary receptionist or healthcare front-desk experience preferred; open to strong candidates from other fields.
• Proficiency with multi-line phone systems and in-person client interaction.

Responsibilities

• Greet clients and serve as the welcoming face of the hospital.
• Manage appointments and daily patient flow.
• Handle phone inquiries and in-person interactions with professionalism.
• Process transactions and maintain accurate financial records.

Skills

Customer service

Front desk

Multi-line phone handling

Communication skills

Team player

Tools

Avimark

Job description

Veterinary Receptionist / Client Service Representative

Brewerton, NY

Cicero Animal Clinic is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital.

In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment. Veterinary or medical office experience is ideal, but we’re open to strong candidates from other customer service backgrounds who are quick learners and genuinely care about people and pets.

Schedule and compensation:

• Compensation: $17.50 – $18.50 per hour, for each hour worked
• This is a full-time position with a flexible schedule, either 4 x 10 or 5 x 8, Monday–Friday. Friday mornings are required. No on-call requirements.

Full-time Benefits Package*:

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law.

Minimum qualifications and skill set:

• 1+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred; other customer service backgrounds will be considered
• Proficiency in the following skills:
  • Ability to manage a multi-line phone system while assisting in-person clients
  • Experience working with veterinary practice management software, especially Avimark, preferred
  • Exceptional verbal and written communication skills
  • Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
  • Strong organizational and time management skills
  • Experience scheduling appointments and coordinating calendars preferred
  • Ability to accurately process payments and maintain financial records
  • Positive attitude and willingness to collaborate with a team
  • Ability to remain calm, professional, and solution-oriented during busy periods

Why choose Cicero Animal Clinic?

At Cicero Animal Clinic we adopt a collaborative approach to patient care, with our 5 veterinarians receiving support from a team of experienced Client Service Representatives, Veterinary Assistants, skilled LVTs, and a robust management team. While we adhere to team-oriented protocols, we also prioritize individual attention. We believe in investing in individuals as people rather than merely as employees. A satisfied workforce foster a cohesive team, which in turn provides outstanding patient care and customer service. We also have a chocolate fountain, and we are not afraid to use it!

We invite you to join our clinic, where employees genuinely look forward to coming to work each day.

Pay Range

$17.50 - $18.50 USD

Western Veterinary Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Western Veterinary Partners is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact [e-mail]. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.

Voluntary Self-Identification

As an equal opportunity employer, we invite applicants to voluntarily self-identify demographic information for compliance and reporting purposes. Completion of this form is entirely voluntary and refusal to provide this information will not subject you to any adverse treatment.

Any information provided will be kept confidential and maintained in accordance with applicable laws and regulations. This information will not be used in making hiring decisions.

We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.