Veterinary Front Desk & Client Care Specialist

Mission Pet Health; Village of Hilton (NY); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Discounted veterinary care for your 0w

Discount platform access

Teladoc 24/7 doctor access

Job summary

Mission Pet Health’s Hilton Veterinary Care Hospital in Hilton, NY, is seeking a friendly Receptionist to greet clients, manage calls, schedule appointments and handle payments, while upholding compassionate care and smooth front-desk operations.

You’ll join a network that emphasizes professional growth, access to veterinary software, and a supportive team. A flexible schedule including some weekends/holidays is required to serve our patients and clients.

Qualifications

• Passion for providing excellent customer service and love for animals.
• Exceptional communication skills with calm under pressure.
• Strong organizational skills to multitask in a fast-paced setting.
• Collaborative, team-first mindset with ability to work independently.
• Flexible schedule including some weekends/holidays.

Responsibilities

• Be the Director of First Impressions: manage a multi-line phone system, greet clients, and reflect compassionate care.
• Ensure Seamless Care Coordination: maintain records, manage appointments, handle transactions.
• Advocate for Pet Health: educate clients on preventive care and hospital services.
• Embody Compassion and Empathy: be a calming presence and treat every pet with care.

Skills

Customer service

Excellent communication

Organizational skills

Team player

Tools

Veterinary software

Job description

Mission Pet Health’s Hilton Veterinary Care Hospital in Hilton, NY, is seeking a friendly Receptionist to greet clients, manage calls, schedule appointments and handle payments, while upholding compassionate care and smooth front-desk operations.

You’ll join a network that emphasizes professional growth, access to veterinary software, and a supportive team. A flexible schedule including some weekends/holidays is required to serve our patients and clients.